customer service representative - call centre

*Job Summary* We are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for our clients, providing exceptional service through various communication channels. Your ability to handle inquiries efficiently, demonstrate strong communication skills, and utilize analysis and sales skills will be essential in fostering positive customer relationships and supporting company growth. Bilingual proficiency in English and Spanish is highly valued to effectively serve our diverse customer base. This position offers an opportunity to develop your skills in a dynamic environment committed to delivering outstanding customer experiences. *Responsibilities* * Respond promptly and professionally to customer inquiries via phone, email, or chat * Perform accurate data entry to update customer records and transaction details * Assist customers with product or service information, troubleshooting issues, and order processing * Utilize analysis skills to identify customer needs and recommend appropriate solutions or upgrades * Engage in upselling and cross-selling opportunities to enhance customer satisfaction and company revenue * Maintain excellent phone etiquette and communication skills to ensure positive interactions * Document all customer interactions thoroughly in the CRM system * Collaborate with team members to resolve complex issues and improve service processes *Experience* * Previous experience in customer service or sales is preferred but not required; training will be provided * Strong data entry skills with attention to detail * Multilingual abilities, particularly bilingual proficiency in English and Mandarin * Demonstrated communication skills with the ability to convey information clearly and professionally * Analysis skills for assessing customer needs and providing tailored solutions * Experience with upselling techniques and sales strategies is a plus * Familiarity with phone etiquette standards and excellent interpersonal skills This role is ideal for motivated individuals who enjoy helping others, possess strong communication abilities, and are eager to grow within a supportive team environment. Job Type: Full-time Pay: $20.00-$22.00 per hour Benefits: * Extended health care * Flexible schedule * On-site parking * Paid time off Language: * Mandarin (required) Work Location: In person