Volunteer Host

Summary As a Volunteers Host, you will be the first point of contact for volunteers during CityKiz program days, setting the tone for the volunteer experience by offering guidance, encouragement, and care. Location Address 601 Burlington St. East, Unit A Hamilton, Ontario L8L 4J5 When Opportunity Type Ongoing - Start Anytime Schedule Asap About This Opportunity About CityKidz: CityKidz is a dynamic faith-based organization dedicated to improving the lives of at-risk children. We exist to increase resiliency and inspire big dreams for Canadian children living in low-income communities by providing inspirational experiences and nurturing personal relationships, one child at a time. Through our programs we instill positive values and morals into the lives of children, help build a solid foundation for their future and inspire each child to make positive life choices and to choose to “do what’s right.” Everything we do is guided by our Faith, Hope and Love. In Canada, more than 1 in 7 children live in poverty: in Hamilton, it’s 1 in 4. For generations, poverty has stolen dreams and destroyed futures. At CityKidz, we think it’s time to change that, and we’re recruiting a dynamic frontline team of leaders who will work with us to help kids dream big dreams and reach their full potential. Role Overview: CityKidz is seeking dedicated and passionate individuals to join our team as Volunteer Hosts. Volunteer Hosts play a vital role in creating a welcoming, supportive, and connected environment for all volunteers. They ensure that new and returning volunteers feel valued, informed, and know that they are an integral part of the team from the moment they arrive. As a Volunteers Host, you will be the first point of contact for volunteers during CityKiz program days, setting the tone for the volunteer experience by offering guidance, encouragement, and care. You deliver orientation, provide hospitality, answer questions, and help to build a sense of community that empowers volunteers to serve effectively. Key Role Highlights: Build valuable leadership and communication skills Make a true difference through human connection Be part of an uplifting, high-energy team Responsibilities: Warmly welcome to new and returning volunteers, ensuring that everyone feels comfortable and connected Guide new volunteers to their designated locations and introduce them to their captains, team members Deliver orientation support to new volunteers (walk through information packages, provide vests, answer questions, provide a quick tour as needed) Encourage conversation and ensure that no one feels left out; watch for anyone who looks lost, overwhelmed, uncomfortable, or unsure of their place Offer encouragement and recognize volunteers’ efforts Be a point of contact for basic information (where supplies are, who to go to for issues), directing bigger questions to staff or coordinators Guide volunteers to refreshments, ensuring that the hospitality table is stocked and common areas are tidy Ask new and long-term volunteers how their experience is going and share feedback, questions, or challenges with staff Who This Role Is For Professionals, retirees, caregivers, students, or any individual who enjoys interacting with kids! Individuals with a warm heart, and a caring, supportive manner Those who desire to inspire kids to dream big Skills & Qualifications: Minimum age 16+ (required) Ability to work in a fast-paced environment Alert, with great judgment and ability to take initiative Customer service or volunteer engagement experience an asset Familiarity with CityKidz and its different spaces throughout the building OR willingness to familiarize oneself with them Effective communication skills to engage and support volunteers and staff members, providing clear instructions and conveying empathy and care Competencies & Attributes: Outgoing, friendly and welcoming Comfortable initiating conversations and connecting with people Good communicator and attentive listener Passionate about fostering belonging and community Training & Support On-the-job training will be provided on your first shift You will be paired with experienced Welcome Team volunteers to help guide you and integrate you into our community CityKidz Volunteer Community, Appreciation & Support: Lifechanging impact & heartwarming moments 250+ volunteers & 800+ kids & youth throughout the city! CityKidz apparel for all volunteers Lunch + snacks provided for all volunteers for Saturday programs Annual Volunteer Appreciation event Twice a year Volunteer Pancake Breakfast Verification of Volunteer Hours Signed off On Volunteer Years of Service Recognition Advancement Opportunities to Senior and Leadership Roles Child Abuse Awareness and Protection Training On the job and ongoing role trainings References provided on an individual case basis Flexibility and responsive collaborative communication Time Commitment: Time Commitment: Minimum two (2) seasons, equivalent to eight (8) months, for at least 1x a month, but preferably biweekly. Saturdays through March – June and September- December Shifts: 7:20 am- 9:20am or 10:15am-12:15pm Work Environment & Additional Details Environment: Friendly, welcoming environment greeting volunteers, directly in the action! Next Steps / How To Apply Ready to make a difference? Take the first step in applying by signing up for an info session today through: www.citykidz.ca/volunteer Questions? We would love to hear from you! Email [email protected] Volunteer Requirements Whether you meet these requirements or not, we encourage you to share your interest in us. You may still be a fit for a different opportunity with our organization. Minimum 16 years old Causes Children & Youth Community & Social Services

Act as the first point of contact for volunteers by providing a warm welcome, orientation, and guidance. Ensure volunteers feel supported and connected while maintaining hospitality areas and reporting feedback to staff.

Candidates must be at least 16 years old and possess strong communication skills and a caring nature. Ability to work in a fast-paced environment and a commitment of at least eight months is required.

• CityKidz Apparel • Lunch and Snacks for Saturday programs • Annual Volunteer Appreciation event • Volunteer Pancake Breakfast • Verification of Volunteer Hours • Years of Service Recognition • Advancement Opportunities to Senior and Leadership Roles • Child Abuse Awareness and Protection Training • On the job and ongoing role trainings • References provided on an individual case basis

• Service à la clientèleSouhaitée
• LeadershipSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Leadership
• Communication
• Customer Service
• Volunteer Engagement
• Hospitality
• Interpersonal Skills
• Initiative
• Active Listening
• Empathy
• Community Building

• Social Services
• Customer Service & Support
• Hospitality
• Management & Leadership
• Education

Expérience minimale

0+ ans

Postuler avant le

25 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level