Welcome Team Volunteers

Summary As a member of the welcome team, you will be the first point of contact for volunteers as they arrive on a Saturday at CityKidz. Location Address 601 Burlington St. East, Unit A Hamilton, Ontario L8L 4J5 When Opportunity Type Ongoing - Start Anytime Schedule Asap About This Opportunity About CityKidz: CityKidz is a dynamic faith-based organization dedicated to improving the lives of at-risk children. We exist to increase resiliency and inspire big dreams for Canadian children living in low-income communities by providing inspirational experiences and nurturing personal relationships, one child at a time. Through our programs we instill positive values and morals into the lives of children, help build a solid foundation for their future and inspire each child to make positive life choices and to choose to “do what’s right.” Everything we do is guided by our Faith, Hope and Love. In Canada, more than 1 in 7 children live in poverty: in Hamilton, it’s 1 in 4. For generations, poverty has stolen dreams and destroyed futures. At CityKidz, we think it’s time to change that, and we’re recruiting a dynamic frontline team of leaders who will work with us to help kids dream big dreams and reach their full potential. Role Overview: CityKidz is seeking dedicated and passionate individuals to join our team as Welcome Team Volunteers. Welcome Team Volunteers play a key role in creating a positive first impression and supporting the CityKidz volunteer community, and in helping to set the tone for the day by offering guidance, encouragement, and care, ensuring all volunteers feel informed, valued, and equipped to serve effectively. As a Welcome Team Volunteer, the first point of contact for volunteers as they arrive on a Saturday at CityKidz, and you will be responsible for welcoming volunteers, and assisting them in getting to their designated areas. It is essential in this role to have a friendly and engaging personality, as you will be providing hospitality to each of our volunteers. Key Role Highlights: -Build valuable leadership and communication skills -Make a true difference through human connection -Be part of an uplifting, high-energy team Responsibilities: -Greet and sign in volunteers using the check-in/check-out system -Ensure paper copies of attendance are filled out as volunteers arrive -Welcome new volunteers for their first shift, providing them with a welcome package, name tag, and all additional information needed for the day -Ensure new volunteers know where to go for their shift by guiding them to their team and introducing them to other team members -Conduct phone calls to scheduled volunteers who do not arrive for their shift -Relay important information to the appropriate staff member(s) -Occasionally check in on guests expected for the day -Keep refreshments on the hospitality table fresh and fully stocked Who This Role Is For -Professionals, retirees, caregivers, students, or any individual who enjoys interacting with kids! -Individuals with a warm heart, and a caring, supportive manner -Those who desire to inspire kids to dream big Skills & Qualifications: -Minimum age 16+ (required) -Proficiency in reading (required) -Experience working in administration (preferred) -Ability to work in a fast-paced environment -Alert, with great judgment and ability to take initiative -Customer service and organizational skills -Familiarity with CityKidz and its different spaces throughout the building OR willingness to familiarize oneself with them -Effective communication skills to engage and support volunteers and staff members, providing clear instructions and conveying empathy and care Competencies & Attributes: -Welcoming and attentive towards people arriving -Outgoing and Friendly -Confident and warm in approaching new people -Enthusiastic with tasks -Highly supportive Training & Support -On-the-job training will be provided on your first shift -You will be paired with experienced Welcome Team volunteers to help guide you and integrate you into our community CityKidz Volunteer Community, Appreciation & Support: Lifechanging impact & heartwarming moments 250+ volunteers & 800+ kids & youth throughout the city! CityKidz apparel for all volunteers Lunch + snacks provided for all volunteers for Saturday programs Annual Volunteer Appreciation event Twice a year Volunteer Pancake Breakfast Verification of Volunteer Hours Signed off On Volunteer Years of Service Recognition Advancement Opportunities to Senior and Leadership Roles Child Abuse Awareness and Protection Training On the job and ongoing role trainings References provided on an individual case basis Flexibility and responsive collaborative communication Time Commitment: -Time Commitment: Minimum two (2) seasons, equivalent to eight (8) months, for at least 1x a month, but preferably biweekly. Saturdays through March – June and September- December -Shifts: 7:00am-9:30am or 10:15am-12:45pm Work Environment & Additional Details -Environment: warm-hearted, at the entrance table greeting volunteers, directly in the action! -Pairing Opportunities: Can be paired with Hallway, First Aid, Volunteer Host, or Kids Theatre Support shifts. Next Steps / How To Apply Ready to make a difference? Take the first step in applying by signing up for an info session today through: www.citykidz.ca/volunteer Questions? We would love to hear from you! Email [email protected] Volunteer Requirements Whether you meet these requirements or not, we encourage you to share your interest in us. You may still be a fit for a different opportunity with our organization. Minimum 16 years old Willing to undergo a background or police records check Undergo and complete volunteer onboarding process

Act as the first point of contact for volunteers by greeting them, managing the sign-in process, and guiding them to their designated areas. Maintain the hospitality area and communicate essential information to staff and volunteers to ensure a positive environment.

Candidates must be at least 16 years old, proficient in reading, and willing to undergo a background check. A friendly personality and the ability to work in a fast-paced environment are essential.

• CityKidz Apparel • Lunch and Snacks • Annual Volunteer Appreciation Event • Volunteer Pancake Breakfast • Verification of Volunteer Hours • Years of Service Recognition • Advancement Opportunities • Child Abuse Awareness and Protection Training • Ongoing Role Training

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• LeadershipSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Organizational Skills
• Effective Communication
• Leadership
• Administration
• Hospitality
• Conflict Resolution
• Time Management
• Interpersonal Skills
• Initiative

• Social Services
• Hospitality
• Customer Service & Support
• Administrative
• Management & Leadership

Expérience minimale

0+ ans

Postuler avant le

25 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level