Customer Service / Field Technician

Résumé du poste

The technician will provide on-site and remote technical support, including commissioning, troubleshooting, and repairing aquatic water systems. They will also train customers and operators while documenting technical cases and providing feedback for product improvements.

Détails du poste

Ready to shape the future of fun? At Vortex, we have been bringing communities, businesses, and families together with innovative aquatic structures since 1995. We are proud to have created 10 000 custom installations spanning 50 countries and 5 continents! Vortex creates precious memories for thousands of families around the world every day. If you want an exciting career in an environment that values innovation and collaboration, we’d love to hear from you. We welcome all applicants and are committed to diversity, equity and ensuring everyone is empowered to succeed. Are you hands-on, technically minded, and looking for a role that takes you beyond the typical workday? Vortex Aquatic Structures International is looking for a Customer Service / Field Technician to join our Technical Support team. In this hands-on role, you’ll provide technical support to customers and installers, both on-site and remotely, helping ensure Vortex aquatic play installations are properly installed, commissioned, maintained, and operating successfully. You’ll troubleshoot technical issues, support installations and repairs, train customers and operators, and serve as a trusted technical resource throughout the life of our products. What You’ll Do Travel to project sites as required for commissioning, installation supervision, repairs, and technical support. Inspect installations and commission aquatic water systems. Troubleshoot and perform on-site repairs to controllers, pumps, piping, water systems, and play equipment. Provide technical guidance to installers, contractors, and customers. Train facility operators on system start-up, shut-down, operation, and maintenance. Provide remote technical support by phone and email when not in the field. Document customer requests and technical cases in our ERP/CRM system. Determine when an on-site intervention is required and coordinate required parts. Provide feedback on recurring technical issues and potential product improvements. Help develop and deliver Certified Installer training and technical documentation. Support assembly and other operational teams during slower periods. What You Bring Good general construction knowledge, particularly in plumbing, concrete, and electrical systems. Strong mechanical and electrical troubleshooting skills. Ability to read technical drawings, including mechanical, electrical, civil, and installation drawings. Strong communication, interpersonal, and problem-solving skills. Ability to work effectively with contractors, installers, and customers. Ability to explain technical information clearly and train others. Strong organizational and time-management skills. A practical, hands-on approach and positive, team-oriented attitude. Fluency in French and English, spoken and written. Valid Canadian passport and driver’s licence, with the ability to travel outside Canada as required. Proficiency in English is required for this role, as approximately 40% of the responsibilities involve regular communication with customers, contractors, and other stakeholders based in the United States. Why join Vortex? At Vortex, innovation, collaboration, and fun are at the heart of what we do. Our work creates opportunities for people to play, connect, and make memories around the world. We offer: The opportunity to shape projects enjoyed by families around the world. A collaborative, creative, and supportive culture. Hybrid work for eligible roles. Company-paid training and education reimbursement. Health and dental benefits, telemedicine, Employee Assistance Program, RRSP matching, and bonus program. Free on-site gym and parking. Personalized onboarding with a dedicated buddy. At Vortex, we design and manufacture innovative aquatic play solutions enjoyed by communities around the world. If you enjoy solving technical problems, working hands-on, and helping customers succeed, this could be a great opportunity to bring your skills to our team. Splash into fun!

Ce que vous ferez

The technician will provide on-site and remote technical support, including commissioning, troubleshooting, and repairing aquatic water systems. They will also train customers and operators while documenting technical cases and providing feedback for product improvements.

Exigences

Candidates must have strong mechanical and electrical troubleshooting skills with general construction knowledge in plumbing and electrical systems. The role requires the ability to read technical drawings and fluency in both English and French.

Avantages

• Health benefits • Dental benefits • Telemedicine • Employee Assistance Program • RRSP matching • Bonus program • Free on-site gym • Free parking • Company-paid training • Education reimbursement

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• ERP systems · Souhaitée
• Résolution de problèmes · Souhaitée
• Training · Souhaitée
• Communication · Souhaitée
• CRM Systems · Souhaitée
• Electrical troubleshooting · Souhaitée
• Technical Support · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Technical support
• Mechanical troubleshooting
• Electrical troubleshooting
• Plumbing
• Construction knowledge
• Reading technical drawings
• Customer service
• Problem-solving
• Communication
• Time management
• Training
• System commissioning
• Installation supervision
• Repair
• ERP systems
• CRM systems
• Product Improvement
• Electrical/Electronic Troubleshooting
• Remote Technical Support
• Technical Issues
• Workday (Software)
• Bilingual (French/English)
• Technical Support
• Customer Relationship Management
• Construction
• Customer Service
• Electrical Systems
• Employee Assistance Programs
• English Language
• Enterprise Resource Planning
• Innovation
• Problem Solving
• Time Management
• Technical Documentation
• Technical Drawing
• Telehealth
• Troubleshooting (Problem Solving)
• Team Oriented
• Commissioning

Domaines d’emploi

• Trades
• Construction
• Customer Service & Support
• Engineering
• Manufacturing
• Customer Service Field Manager
• Server Administrator
• Systems Aministrators
• Network and Computer Systems Administrators