IT Help Desk Technician

Company Overview: Vortex Freight Systems (www.vortexfreight.com ) is a third party logistics (3PL) company that focuses on delivering customized supply chain solutions for organizations with operations in Canada, USA and Mexico. We are a modern, entrepreneurial organization that values people and service. As we continue to expand our operations and service offerings, we are excited to welcome a new member to our team, focused on building and developing the best team in the industry. Job Overview: The Entry-Level IT Help Desk Technician provides hands-on technical support across the organization, ensuring employees have reliable, well-maintained equipment and smooth onboarding/offboarding experiences. This role is ideal for someone early in their IT career who is eager to learn, troubleshoot, and support day-to-day technical operations. This is a full-time, on-site position based in Mississauga, with standard working hours of Monday to Friday, 9:00 AM to 6:00 PM or 8:00-5:00 PM. Responsibilities and Duties: Unbox, configure, and set up computer workstations, monitors, peripherals, and desk equipment. Monitor office tech inventory and coordinate ordering of IT supplies, accessories, and replacement parts. Guide new employees through technical onboarding, including software setup, email configuration, and tool access. Manage user account creation, password resets, and offboarding tasks. Prepare and wipe equipment for departing employees, ensuring proper data archiving. Serve as the first point of contact for daily IT troubleshooting involving hardware, software, and network issues. Perform routine system updates, software installations, and health checks. Support small administrative IT projects such as documentation updates, cabling organization, and audit logs. Provide flexible assistance for ad-hoc technical or operational tasks as needed. Skills and Qualifications: Educational background, internship, or foundational experience in IT, computer science, or technical support. Comfortable working with desktop hardware, Windows/macOS, office technology, and basic networking concepts. Ability to run simple queries or interpret basic database structures; full proficiency not required. Curious approach to diagnosing and resolving technical issues. Willingness to learn, ask questions, and support the team across various tasks. Basic SQL Knowledge-able to run simple queries and interpret basic database structures. Entry-Level SQL Understanding -foundational familiarity with SQL; full proficiency not required. Personal Attributes: Detail-Oriented -maintains accuracy when handling equipment, documentation, and troubleshooting steps. Customer-Focused -provides patient, clear, and supportive assistance to employees at all technical skill levels. Proactive Learner -actively seeks opportunities to expand technical knowledge and improve processes. Strong Time Management-able to prioritize multiple tasks and respond efficiently to daily support requests. This posting is for an new vacancy. We are actively reviewing resumes for this open role. Why Join Us? We offer a comprehensive health and dental program and an annual bonus plan to all employees. Innovative Environment: Be part of a forward-thinking team dedicated to optimizing logistics and operations. Career Growth: Opportunities for professional development and career advancement within the company. Supportive Culture: Work in a collaborative and supportive environment where your ideas and contributions are valued. We offer an Employee Referral Program. Opportunity to grow with a fast-growing logistics company. Collaborate closely with leaders across multiple departments and regions Dynamic and collaborative team environment. Make a direct impact on the company's growth and success. Compensation for this role is offered as a salary range and will vary depending on experience.

The IT Help Desk Technician is responsible for providing hands-on technical support, including hardware setup, software installation, and network troubleshooting. They also manage user accounts, handle equipment inventory, and assist with technical onboarding and offboarding processes.

Candidates should have an educational background or foundational experience in IT, computer science, or technical support. Proficiency with desktop hardware, Windows/macOS, and basic SQL queries is required, along with a proactive and detail-oriented approach.

• Health insurance • Dental program • Annual bonus plan • Employee referral program

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Technical support
• Hardware troubleshooting
• Software installation
• Windows
• MacOS
• Networking
• SQL
• Database management
• Inventory management
• Onboarding
• Offboarding
• System updates
• Documentation
• Cabling
• Time management
• Customer service
• Software Installation
• Technical Issues
• Supply Chain
• Curiosity
• Willingness To Learn
• Service Offerings
• Microsoft Access
• Third-Party Logistics
• Mac OS
• Technical Support
• Auditing
• Customer Service
• Computer Science
• Scientific Data Archiving
• Database Storage Structures
• Help Desk Support
• Innovation
• Operations
• Peripheral Devices
• SQL (Programming Language)
• Time Management
• Troubleshooting (Problem Solving)
• Process Improvement
• Detail Oriented

• Technology
• Customer Service & Support
• Logistics
• Administrative
• IT Help Desk Technician
• Help Desk Technician / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine