Senior Administrator - Sailpoint IIQ, Java, SailPoint FAM

Résumé du poste

The role involves managing identity security solutions and leading customer interactions to resolve technical issues. The administrator will explain technical concepts to clients and handle troubleshooting and knowledge transfer sessions.

Détails du poste

Must Sailpoint IIQ, Java, SailPoint FAM Description Purpose: Ensure candidates have strong communication skills, customer interaction experience, and minimum SailPoint ISC functional knowledge. Communication Skills (Mandatory) Ability to clearly explain technical concepts in simple, customer-friendly language Comfortable participating in and leading customer calls Structured communication approach (problem → analysis → solution) Clear written communication (emails, chat responses) Asks clarifying questions and avoids assumptions Customer Interaction Experience (Mandatory) Direct customer-facing experience (calls, demos, troubleshooting, KT sessions) Experience handling customer queries independently or with minimal support Understanding of customer expectations around clarity, timelines, and ownership SailPoint ISC Functional Knowledge Basic understanding of SailPoint Identity Security Cloud and its purpose Awareness of identity lifecycle concepts Conceptual understanding of authoritative vs authentication sources High-level understanding of connectors Awareness of Tenant Connectivity activities

Ce que vous ferez

The role involves managing identity security solutions and leading customer interactions to resolve technical issues. The administrator will explain technical concepts to clients and handle troubleshooting and knowledge transfer sessions.

Exigences

Candidates must have strong communication skills and experience in direct customer-facing roles. Functional knowledge of SailPoint ISC, identity lifecycle concepts, and Java is required.

Compétences indiquées

• Java · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• SailPoint IIQ
• Java
• SailPoint FAM
• SailPoint ISC
• Identity Security Cloud
• Identity Lifecycle Management
• Customer Interaction
• Technical Communication

Domaines d’emploi

• Software
• Technology
• Security & Safety
• Consulting
• Administrative