23 Month Contract - Customer Service

Why Choose Us: We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day. Our priority is to make sure we hire professional customer service representatives that care about the safety of our drivers and the service provided to the community. As a customer service representative with us the minimum responsibilities are: Answering customer calls and processing customer orders for new service, discontinuance, or changes in service. Accepting payments from customers, researching customer billing inquiries and updating customer account information. Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues. What We Need From You: 2 years of high-volume Customer Service experience Experience with Microsoft Word, Excel and Outlook Excellent verbal and written communication skills What You’ll Get From Us: Competitive Wages: 50-55k annually 22-month contract from July 1, 2026 to June 1, 2028 Benefits; Medical, Dental, Vision Perks, perks, perks! Employee Assistance Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan Insurance: Life, Short Term/Long Term Disability We thank all applicants for their interest but advise only those selected for an interview will be contacted. Waste Connections may use artificial intelligence to screen, assess or select applicants for its positions but final hiring decisions are made with human oversight. Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance.

The role involves managing customer calls, processing service orders, and handling billing inquiries. Additionally, the representative will interact with customers and staff to resolve service issues and complaints.

Candidates must have at least 2 years of high-volume customer service experience. Proficiency in Microsoft Office applications and strong communication skills are required.

• Medical • Dental • Vision • Employee Assistance Program • Scholarship Opportunities • Employee Stock Purchase Plan • Life Insurance • Short Term Disability • Long Term Disability

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Verbal Communication
• Written Communication
• Order Processing
• Billing Inquiries
• Problem Solving
• Conflict Resolution
• Self-Discipline
• Artificial Intelligence
• Communication
• Employee Assistance Programs
• Waste Collection

• Customer Service & Support
• Environmental & Sustainability
• Administrative
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine