National Accounts Coordinator

Résumé du poste

The National Accounts Coordinator serves as the primary point of contact for clients, managing service inquiries, account documentation, and issue resolution. They also collaborate with internal sales teams to identify service expansion opportunities and convert inbound inquiries into new business.

Détails du poste

WHY CHOOSE US: We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day. General Description: The National Accounts Coordinator serves as the primary point of contact for our clients, providing end-to-end support throughout the customer journey. This individual is responsible for receiving and responding to service inquiries and issues via phone and email, ensuring prompt and effective resolution. They accurately document account activity, address customer concerns, and collaborate with internal sales teams to support coordinated selling efforts. In addition, the representative regularly reviews customer accounts, identifies opportunities to expand services, and converts inbound inquiries into upgraded or new business. As a customer service representative with us, the minimum responsibilities are: Respond to customer service and sales inquiries via email using professional written communication. Educate customers on service options, pricing, billing procedures, and contract terms. Manage mid to high complexity customer service inquiries and transactions with accuracy. Establish customer accounts by negotiating and documenting service details, pricing, and billing information. Confirm and clarify customer needs, concerns, and requests. Act as a customer advocate by resolving issues through coordination with internal departments. Retain customers by addressing cancellation reasons and offering suitable service alternatives. Promote and cross-sell Waste Connections of Canada products and environmental solutions. Provide quotes and close sales with prospective customers using product and service knowledge. Meet departmental standards for quality, productivity, safety, and timeliness. Utilize TRUX business software effectively for daily operations. Generate and deliver standard reports as requested by management. What We Need From You: High School Diploma or BED (accredited) Work experience in a customer service or call centre environment preferred; handling customer requests, account or order changes, and issues Experience using Customer Relationship Management (CRM) systems to manage customer interactions, track inquiries, and support sales and service processes (TRUX is preferred) Excellent verbal and written communication skills What You’ll Get From Us: Competitive Wages ($50,000 - $60,000 annually plus bonus) Retirement Plan with company match; let us help you save for your future Benefits; Medical, Dental, Vision Perks, perks, perks! Employee Assistance Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan · Insurance: Life, Short Term/Long Term Disability We thank all applicants for their interest but advise only those selected for an interview will be contacted. Waste Connections of Canada may use artificial intelligence to screen, assess or select applicants for its positions but final hiring decisions are made with human oversight. Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance.

Ce que vous ferez

The National Accounts Coordinator serves as the primary point of contact for clients, managing service inquiries, account documentation, and issue resolution. They also collaborate with internal sales teams to identify service expansion opportunities and convert inbound inquiries into new business.

Exigences

Candidates must possess a High School Diploma or equivalent and have experience in a customer service or call center environment. Proficiency in CRM systems, specifically TRUX, along with excellent verbal and written communication skills, is preferred.

Avantages

• Retirement plan with company match • Medical insurance • Dental insurance • Vision insurance • Employee assistance program • Scholarship opportunities • Employee stock purchase plan • Life insurance • Short term disability insurance • Long term disability insurance

Compétences indiquées

• Service à la clientèle · Souhaitée
• Account Management · Souhaitée
• Reporting · Souhaitée
• Saisie de données · Souhaitée
• Communication Skills · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Account management
• Sales support
• CRM software
• TRUX software
• Communication skills
• Problem resolution
• Data entry
• Reporting
• Cross-selling
• Contract management
• Billing procedures
• Customer advocacy
• Cross-Selling
• Self-Discipline
• Artificial Intelligence
• Billing
• Billing Systems
• Customer Relationship Management
• Business Software
• Customer Service
• Closing (Sales)
• Communication
• Customer Advocacy
• Employee Assistance Programs
• Sales
• Selling Techniques
• Operations
• Option Valuation
• Waste Collection
• Writing
• Coordinating

Domaines d’emploi

• Customer Service & Support
• Sales
• Environmental & Sustainability
• Administrative
• Logistics
• National Account Coordinator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers