Senior Bilingual Field Catastrophe Claims Representative

Résumé du poste

The representative will inspect, investigate, and estimate residential and commercial property losses resulting from natural disasters and complex events. They are responsible for collaborating with stakeholders, maintaining accurate documentation, and providing expert recommendations for claim resolution.

Détails du poste

Job ID: 10289 Employment Type: Existing Role Work Environment: This role is designated as fully remote. Working Business Language: Bilingual in French and English. This role requires regular interaction with members across Canada where the business languages utilized are both English and French. As such, the successful candidate must be fully proficient in English and French. Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered starts at: $86,000. About The Wawanesa Mutual Insurance CompanyFounded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy. Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com. We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team. Job Overview Working under minimal supervision, the Field Catastrophe Claims Representative will respond to select natural disasters, catastrophe and complex claim events by assisting impacted regions to provide adjusting, as well as inspection, investigation and estimation of both residential and commercial catastrophe property losses using estimating software. The Field Catastrophe Claims Representative will be required to travel across Canada to attend catastrophic loss events, and for potentially extended periods of time. Job Responsibilities Inspect, investigate, evaluate, and quantify claims pertaining to physical damage to property on a task or full handle basis. This includes losses resulting from Natural Disasters, complex events and any other claims as assigned. Responsible to travel across Canada as required. Maintain excellent knowledge and understanding of policy coverages, regional regulatory requirements and Occupational Health and Safety (OHS) practices, including application and communication. Collaborate with contractors, adjusters and policy holders in a timely manner to ensure the proactive handling of the claim. Review and write estimates, perform re-inspections and assist with dispute resolutions as required. Keep accurate notes/documentation, ensuring the systems of record is are up to date and comprehensive. Abide by policies, procedures and Standard of Work documentation. Attend technical upgrading courses and keep abreast of industry advancements such as property repair procedures and materials. Collaborate with various stakeholders to develop and deliver training, supporting the development of others. Recognize and provide recommendations as to when expert and/or vendors such as engineers and contents evaluation firms are required. Assist in the handling of large and/or complex claims as required. Perform other duties as required. Qualifications Minimum 3 years’ experience property field adjusting, or equivalent, with strong knowledge and experience in the creation/analysis of property repair estimates (Xactware). Fully bilingual in French and English. Valid Driver’s license, with satisfactory driving record. Working toward Chartered Insurance Professional (CIP) designation which would include supporting adjuster licensing requirements. Post-Secondary education is an asset. Ability to travel within Canada on short notice, potentially for extensive periods of time. Ability to work overtime hours as required and approved Strong ability to adapt to new and changing situations, requirements, and priorities. Strong teamwork skills with the ability to facilitate collaboration including training and mentorship. Solid communication skills with the ability to write in a clear and concise manner and communicate at the right level for the audience. Strong organizational skills with the ability to multitask effectively and prioritize appropriately. Strong negotiation and settlement skills. Strong client service orientation, with the ability to proactively anticipate needs and to act as an empathetic advisor. Diversity Equity, Inclusion & BelongingAt Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce. We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas. We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [email protected]. All Wawanesa job applicants are subject to Wawanesa's Privacy Policy. Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.

Ce que vous ferez

The representative will inspect, investigate, and estimate residential and commercial property losses resulting from natural disasters and complex events. They are responsible for collaborating with stakeholders, maintaining accurate documentation, and providing expert recommendations for claim resolution.

Exigences

Candidates must have at least 3 years of property field adjusting experience and proficiency in Xactware estimating software. The role requires full bilingual proficiency in English and French and the ability to travel across Canada on short notice.

Avantages

• Annual bonus plan • Leave of absence top-up programs • Generous vacation time • Personal days • Premium free benefits • Pension plan

Compétences indiquées

• Gestion du temps · Souhaitée
• Technical Documentation · Souhaitée
• Service à la clientèle · Souhaitée
• Settlement · Souhaitée
• Mentorship · Souhaitée
• Negotiation · Souhaitée
• Communication · Souhaitée
• Multitasking · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Property field adjusting
• Xactware
• Bilingual
• Claims investigation
• Property damage estimation
• Negotiation
• Settlement
• Risk assessment
• Communication
• Mentorship
• Time management
• Multitasking
• Technical documentation
• OHS practices
• Customer service
• Empathy
• Good Driving Record
• Organizational Skills
• Business Insurance
• Bilingual (French/English)
• Internal Pay Equity
• Valid Driver's License
• Multilingualism
• Occupational Safety And Health
• Growth Strategies
• Labor Economics
• Legislation
• Regulatory Requirements
• Investigation
• Prioritization
• Teamwork
• Enthusiasm

Domaines d’emploi

• Finance & Accounting
• Customer Service & Support
• Management & Leadership
• Catastrophe Claim Representative
• Claims Representative
• Statistical, Finance and Insurance Clerks
• Insurance Claims and Policy Processing Clerks