Deskside Technician- Term Position

WBM is constantly looking for unique individuals who are passionate about technology and motivated to be part of an amazing team. Our team members are accountable to themselves, their team, and their clients who believe and trust in them. Currently, we have an opportunity available for a Deskside Technician to work in onsite with our EUC clients. The successful candidate must be based in Lloydminster or Macklin and be available to travel throughout the week to provide onsite technical support. This is a temporary six-month role to start, with the potential for extension. In this technical position, you will provide onsite and remote support for our clients. You will work in a fast-paced environment, responding to and resolving client incidents and requests with a focus on exceeding our customer’s expectations. You will be constantly learning new technology and be driven to learn and grow in your role every day. KEY RESPONSIBILITIES * Analytical – Collects, comprehends, and applies knowledge gathered from experience * Problem Solving – Identifies and resolves problems in a timely manner * Customer Service – Proven ability to manage difficult and/or emotional customer service situations * Communication – Speaks and writes in clear and persuasive language in positive or negative situations * Teamwork – Desire to help build, and be part of, a close-knit team * Organizational Support – Amazingly strong organizational skills and completes administrative tasks thoroughly and on time, while following organizational best practices * Time Management – Prioritizes and plans work activities efficiently * Punctuality – Takes pride in being at work and ready for work on time and arriving at customer sites on time * Dependability – Follows instructions and procedures and responds to management direction positively PREFERRED QUALIFICATIONS * Ability Write in both French and English * High School diploma or equivalent * CompTIA A+ or equivalent experience * 1-2 years of previous Deskside experience * Good communication, time management and mathematical skills * Dependable and reliable * Attention to detail and documentation – you take pride in your work * Basic knowledge of desktops, laptops, printers, tablets, mobile phones, and computer related peripherals * Clean criminal record and driving abstract ADDITIONAL DETAILS WBM will offer you a competitive income with opportunities for career growth and advancement. WBM is committed to meaningful community engagement across Western Canada. As a member of our team, you will have opportunities to get involved and contribute to our community work, which is some of the work we are most proud of. Only applicants selected for an interview will be contacted. We sincerely thank all applications for their interest in WBM. Connect with us on Facebook @wbmtech, on Twitter @wbmtech, and on LinkedIn @wbmtech. Join our team and write your own story.

The Deskside Technician will provide onsite and remote technical support to clients while resolving incidents and requests in a fast-paced environment. The role requires maintaining strong organizational skills, documenting work thoroughly, and adhering to best practices while meeting customer expectations.

Candidates must have a high school diploma or equivalent and 1-2 years of deskside experience, with CompTIA A+ certification preferred. Proficiency in English and French is preferred, along with a clean criminal record and driving abstract.

• Career growth opportunities • Advancement opportunities • Community engagement involvement

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Technical support
• Problem solving
• Customer service
• Communication
• Time management
• Analytical skills
• Organizational skills
• Documentation
• Desktop support
• Laptop support
• Printer support
• Tablet support
• Mobile phone support
• Peripherals support
• Organizational Skills
• Bilingual (French/English)
• Administrative Functions
• Customer Service
• CompTIA A+
• Problem Solving
• Mathematics
• Peripheral Devices
• Persuasive Communication
• Punctuality
• Time Management
• Tablets
• Teamwork
• Detail Oriented
• Mobile Phones

• Technology
• Customer Service & Support
• Administrative
• Deskside Technician
• Help Desk Technician / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine