IMAC Deployment Technician

IMAC DEPLOYMENT TECHNICIAN JOB POST DETAILS WBM is constantly looking for unique individuals who are passionate about technology and motivated to be part of an amazing team. Our team members are accountable to themselves, their team, and their clients who believe and trust in them. Currently, we have an opportunity available for an IMAC Deployment Technician to work in onsite with our EUC clients. The open position we have is a 5-month temporary position, with the possibility of an extension. In this technical position, you will provide onsite or remote deployment and IMAC (Install, Move, Add, Change) services to our clients. You will work in a fast-paced environment, responding to and resolving client requests with a focus on exceeding our customer’s expectations. You will be constantly learning new technology and be driven to learn and grow in your role every day. KEY RESPONSIBILITIES * Analytical – Collects, comprehends, and applies knowledge gathered from experience * Problem Solving – Identifies and resolves problems in a timely manner * Customer Service – Proven ability to manage difficult and/or emotional customer service situations * Communication – Speaks and writes in clear and persuasive language in positive or negative situations * Teamwork – Desire to help build, and be part of, a close-knit team * Organizational Support – Amazingly strong organizational skills and completes administrative tasks thoroughly and on time, while following organizational best practices * Time Management – Prioritizes and plans work activities efficiently * Punctuality – Takes pride in being at work and ready for work on time and arriving at customer sites on time * Dependability – Follows instructions and procedures and responds to management direction positively PREFERRED QUALIFICATIONS * Ability Write in both French and English * High School diploma or equivalent * 1-2 years of previous IMAC experience * Good communication, time management and mathematical skills * Dependable and reliable * Attention to detail and documentation – you take pride in your work * Basic knowledge of desktops, laptops, printers, tablets, mobile phones, and computer related peripherals * Clean criminal record and driving abstract ADDITIONAL DETAILS Only applicants selected for an interview will be contacted. We sincerely thank all applications for their interest in WBM. Connect with us on Facebook @wbmtech, on Twitter @wbmtech, and on LinkedIn @wbmtech. Join our team and write your own story.

The technician will provide onsite and remote deployment and IMAC services to clients in a fast-paced environment. Responsibilities include resolving client requests, maintaining accurate documentation, and ensuring high levels of customer satisfaction.

Candidates should have 1-2 years of previous IMAC experience and a high school diploma or equivalent. Proficiency in English and French is preferred, along with basic knowledge of computer hardware and peripherals.

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Travail d’équipeSouhaitée
• Résolution de problèmesSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• IMAC services
• Deployment
• Problem solving
• Customer service
• Communication
• Time management
• Organizational skills
• Desktop support
• Laptop support
• Printer support
• Tablet support
• Mobile phone support
• Documentation
• Analytical skills
• Teamwork
• Organizational Skills
• Bilingual (French/English)
• Administrative Functions
• IMac
• Customer Service
• Problem Solving
• Mathematics
• Peripheral Devices
• Persuasive Communication
• Punctuality
• Time Management
• Tablets
• Detail Oriented
• Mobile Phones

• Technology
• Customer Service & Support
• Administrative
• Deployment Technician
• Technical Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine