Customer Service Representative

Company Description Weather Tech Heating & Cooling Inc. provides HVAC expertise to residential and commercial customers in Winnipeg and surrounding areas. The company focuses on reliable heating and cooling solutions designed to keep homes and businesses comfortable in all seasons. Team members work closely with local clients, offering responsive service and practical recommendations. Weather Tech Heating & Cooling Inc. values professionalism, safety, and customer satisfaction, creating a supportive environment for employees. Joining the team offers the opportunity to contribute to a trusted local service provider with strong community ties. Role Description This full-time, on-site Customer Service Representative role is based in Winnipeg, MB. The Customer Service Representative will handle inbound phone calls, emails, and walk-in inquiries, scheduling appointments and service calls for residential and commercial HVAC customers. Daily responsibilities include answering questions about services, documenting customer information accurately, and coordinating with technicians and office staff to ensure timely and efficient service. The role also involves updating records in the system, following up on open requests, and assisting with billing or basic account inquiries. The Customer Service Representative helps maintain a positive customer experience by resolving issues promptly and communicating clearly and professionally. Qualifications Strong customer service skills, including experience as a Customer Service Representative and commitment to Customer Satisfaction. Ability to provide effective Customer Support and maintain a positive Customer Experience in person and over the phone. Excellent communication skills, both verbal and written, with active listening and problem-solving abilities. Comfort with basic computer applications, scheduling software, and data entry with attention to detail and accuracy. Ability to work on-site full time, manage multiple tasks, and stay organized in a fast-paced environment. Previous experience in HVAC, home services, or a related field is an asset but not required. High school diploma or equivalent; post-secondary education in business, administration, or a related area is an asset.

The role involves handling inbound calls, emails, and walk-in inquiries to schedule HVAC service appointments for residential and commercial clients. Additionally, the representative will document customer information, coordinate with technicians, and assist with billing and account inquiries.

Candidates must possess strong communication and customer service skills with the ability to use basic computer applications and scheduling software. A high school diploma is required, while previous experience in HVAC or home services and post-secondary education are considered assets.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Customer Support
• Communication Skills
• Problem Solving
• Data Entry
• Scheduling Software
• Active Listening
• Multi-tasking
• Organization
• Billing Assistance
• Account Inquiry Handling

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Postuler avant le

23 janv. 2027