Représentant des ventes internes

Job Description À titre de représentant(e) aux ventes internes, vous interagirez avec les clients existants afin d’accroître les ventes des produits et/ou services de l’entreprise. Vous recevrez, créerez et développerez les commandes par la vente incitative, tout en assurant la satisfaction de la clientèle et en ajoutant de la valeur à son expérience d’achat. Vous utiliserez des techniques de vente proactive afin de générer de nouvelles occasions d’affaires ou de développer le portefeuille de comptes existant. Vous collaborerez également avec l’équipe des ventes externes afin de vous assurer que les objectifs sont atteints. Responsabilités Recevoir les commandes par courriel et par téléphone, vérifier et saisir les articles, transmettre les commandes au service d’exécution et expliquer les ruptures de stock ainsi que les dates de livraison prévues. Augmenter la valeur des commandes en suggérant des produits complémentaires, en expliquant leurs caractéristiques et en consultant l’historique d’achat des clients. Prendre en charge, qualifier et développer les occasions d’affaires transmises par les équipes du marketing, des ventes externes et des comptes nationaux. Identifier des possibilités d’amélioration continue des processus. Préparer, produire et assurer le suivi des soumissions verbales ou écrites afin d’obtenir les commandes ou de déterminer les raisons pour lesquelles elles n’ont pas été conclues. Examiner les rapports de commandes clients en cours et prendre les mesures nécessaires relativement aux éléments non réglés, notamment ceux qui risquent de ne pas respecter la date de livraison promise au client. Tenir à jour les rapports de commandes en souffrance du système de distribution, les rapports connexes d’accélération des commandes clients, les avis ainsi que les communications destinées aux clients. Communiquer à la direction les tendances de l’industrie, les prix de la concurrence et les commentaires des clients. Qualifications Diplôme d’études secondaires ou équivalent requis; baccalauréat privilégié. De deux à quatre années de connaissances et d’expérience en vente et en administration des ventes. La personne continue d’acquérir des connaissances et des compétences de niveau supérieur, tout en étant pleinement compétente, autonome et productive dans son rôle professionnel. Bonne connaissance de Microsoft Office et capacité à utiliser les fonctions informatiques de base. Capacité à accomplir plusieurs tâches simultanément. Capacité à travailler dans un environnement d’équipe. Excellentes aptitudes en communication, tant à l’oral qu’à l’écrit. Grand souci du détail. Capacité à prospecter et à présenter des concepts commerciaux aux comptes existants et potentiels. Capacité à agir et à résoudre divers problèmes pouvant être difficiles, mais qui ne sont généralement pas complexes. Capacité à identifier et à définir les problèmes ainsi que les solutions possibles de manière autonome, puis à choisir parmi les solutions existantes. Capacité à travailler de façon autonome avec une supervision générale. Disponibilité pour voyager de 0 % à 25 % du temps. Ce poste offre la possibilité de gagner des commissions en plus du salaire de base. Les revenus de commission sont liés au rendement individuel en matière de ventes. As a Representative - Inside Sales, you will interact with existing customers, to increase sales of the Company's products and/or services. You will obtain, create, and up-sell orders, creating customer satisfaction and adding value to the customer's buying experience. You will focus on proactive selling techniques to add business or expand current book of accounts. You will collaborate with outside sales to ensure goals are being met. Responsibilities Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates. Increases orders by suggesting related items, explaining features, and checks customer’s buying history. Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts. Identifies ways for continuous improvement of processes. Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order. Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer’s promised delivery date. Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification. Reports industry trends, competitive pricing and customer feedback to management. Qualifications High School Degree or Equivalent required; Bachelors’ degree preferred Requires knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however fully competent and productive professional contributor (2-4 years) Familiar with Microsoft Office, and ability to perform basic computer skills Ability to perform multiple tasks simultaneously Working in team environment Communicate clearly, both verbally and in written form Attention to detail Ability to prospect and market concepts to existing and potentially new accounts Take action and solve a range of problems that may be difficult but are not typically complex Identify and define problems and possible solutions independently; chooses among existing solutions Ability to work independently with general supervision Ability to travel 0% - 25% This role includes the opportunity to earn commission in addition to base salary, with earnings tied to your individual sales performance.** Compensation Details: $24.53 - $30.67 Per Hour This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan. In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here . About The Team At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive. Learn more about Working at Wesco here and apply online today! Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company. Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer. Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. This posting is for a current, active vacancy intended for immediate hire.

The role focuses on interacting with existing customers to increase sales through up-selling and proactive selling techniques. Responsibilities include processing orders, managing quotations, and collaborating with outside sales teams to meet business goals.

A high school diploma is required, while a bachelor's degree is preferred, along with 2-4 years of experience in sales administration. Candidates must be proficient in Microsoft Office and possess strong communication and multitasking abilities.

• Paid Time Off • Medical Coverage • Dental Coverage • Vision Coverage • Retirement Savings Plans • Commission

• Résolution de problèmesSouhaitée
• Microsoft OfficeSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Inside Sales
• Up-selling
• Customer Relationship Management
• Proactive Selling
• Sales Administration
• Microsoft Office
• Prospecting
• Problem Solving
• Written Communication
• Verbal Communication
• Account Management
• Quotation Preparation

• Sales
• Customer Service & Support
• Logistics
• Administrative

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Postuler avant le

3 sept. 2026

Langue de l’offre

français

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level