Night Auditor

Résumé du poste

The Night Auditor is responsible for balancing food and beverage departments, performing nightly computer backups, and preparing revenue reports. They also manage front office duties, handle guest complaints, and provide valet and luggage assistance in the absence of other staff.

Détails du poste

Your Career Adventure Awaits! Night Auditors balance food and beverage departments, perform nightly computer backup and PC transfer and prepare reports to be distributed to department heads. Night Auditors are responsible for the Hotel in the absence of the senior management and the Assistant Night Manager. PRIMARY RESPONSIBILITIES: Performing Front Office duties during shift, ensuring that guest requirements are met and Night Audit duties are performed. Dealing with guest complaints effectively and efficiently. Answering all calls courteously. Balancing food and beverage departments, run micros reports and prepares for next day of business. Performing nightly shutdown and backup of computer systems. Performing nightly PC transfer. Reconciles credit card, billing accounts and gift certificate accounts. Preparing hotel and department revenue and informational reports for distribution to department heads. Responsible for valet parking and luggage delivery/storage in the absence of a Guest Service Agent. Other responsibilities as required. DESIRED QUALIFICATIONS: One (1) to two (2) years night audit experience or front office experience within a hotel environment. Ability to lift and/or pull luggage, boxes, etc. for storage of up to approx. 30 LBS, in the absence of a Guest Service Agent. Excellent communication, organizational, and problem-solving skills while being flexible and be able to work well under pressure. Familiarity with Microsoft Office programs such as Word, Excel, and Outlook is a definite asset. Neat, well-groomed and professional with a positive, friendly attitude. TERMS OF EMPLOYMENT: This is a full-time position that must be available Monday through Sunday from 10pm – 8am. Must hold a valid Class 5 License and be able to provide a 3-year driver’s abstract. Must be able to pass a basic security clearance. © Copyright 2024 | 8882 170 St NW Edmonton, AB T5T 4M2

Ce que vous ferez

The Night Auditor is responsible for balancing food and beverage departments, performing nightly computer backups, and preparing revenue reports. They also manage front office duties, handle guest complaints, and provide valet and luggage assistance in the absence of other staff.

Exigences

Candidates should have one to two years of night audit or front office experience and be proficient in Microsoft Office. Applicants must possess a valid Class 5 driver's license, be able to lift up to 30 lbs, and pass a security clearance.

Compétences indiquées

• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Microsoft Excel · Souhaitée
• Communication · Souhaitée
• Reporting · Souhaitée
• Microsoft Office · Souhaitée
• Microsoft Word · Souhaitée
• Microsoft Outlook · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Night Audit
• Front Office Operations
• Customer Service
• Problem Solving
• Communication
• Organizational Skills
• Microsoft Office
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Reporting
• Cash Reconciliation
• Valet Parking
• Luggage Handling
• Report Writing
• Lifting Ability
• Auditing
• Billing
• Management
• Front Office
• Security Clearance
• Balancing (Ledger/Billing)
• Customer Complaint Resolution

Domaines d’emploi

• Hospitality
• Customer Service & Support
• Finance & Accounting
• Administrative
• Security & Safety
• Night Auditor
• Receptionists (general)
• Hotel, Motel, and Resort Desk Clerks