Program and Business Process Coordinator

Résumé du poste

The Program and Business Process Coordinator provides administrative and operational support for workforce development and career services programs. This role ensures compliance with funding agreements, manages program documentation, and coordinates activities with internal and external stakeholders.

Détails du poste

About WCC Western Community College is a privately held provider of post-secondary education in British Columbia. We offer a Bachelor of Hospitality Management degree program and over 65 diploma and certificate programs across business, healthcare, education, hospitality, IT, and more. Our dynamic, industry-driven curricula provide an engaging learning environment with a commitment to diversity, equity, inclusion, and community-driven excellence. We are an equal opportunity employer, fostering an inclusive workplace free of discrimination. Position Summary: The Program and Business Process Coordinator provides coordination, administrative, and operational support for Workforce Development and Career Services programs, including government-funded, education pathways and indigenous workforce development programs. This role supports program delivery, compliance requirements, reporting, data management, process improvement, stakeholder coordination, and continuous enhancement of operational workflows. The coordinator works closely with internal departments, government partners, community organizations, training providers, and other stakeholders to ensure effective implementation and administration of programs. The role is responsible for maintaining accurate program records, developing reports and analytics, supporting program activities, improving business processes, and ensuring alignment with contractual and organizational requirements. Key Responsibilities: Provides program coordination and operational support for government-funded training programs, educational pathways, and workforce development initiatives. Supports the planning, implementation, and monitoring of program activities to ensure alignment with funding agreements, program objectives, and organizational standards. Coordinates program documentation, student/client records, enrollment information, attendance tracking, outcomes reporting, and other required administrative processes. Maintains accurate and up-to-date information in databases such as SharePoint lists and other reporting platforms. Develops, updates, and maintains program trackers, workflows, templates, process documentation, and operational tools to improve efficiency and consistency. Generates program-specific statistical reports, dashboards, and summaries to support decision-making and program evaluation. Coordinates logistics for information sessions, orientations, workshops, training activities, and program-related events. Communicates and coordinates with external stakeholders, including government representatives, community partners, training providers, and other service organizations. Provides administrative and technical support related to Microsoft 365 applications, SharePoint, Power BI, Canva, and other business tools. Responds to operational issues and escalates technical or process-related concerns to the appropriate department. Performs other related duties as assigned. Required Qualification: Degree in Management, Business Administration, Human Resources, Project Management, Data Analytics, or a related field. A related Master’s degree is an asset Experience supporting government-funded programs, education/training programs, workforce development initiatives, or similar service delivery environments is an asset. Strong understanding of program coordination, administrative processes, reporting requirements, and stakeholder engagement. Proficient in Microsoft Office 365 applications, including Word, Excel, PowerPoint, Outlook, SharePoint, and Teams. Experience with data management, reporting tools, analytics, or business process improvement is preferred. Knowledge of Power BI, Power Automate, Canva, or other digital workflow tools is an asset. Strong organizational skills with the ability to manage multiple programs, deadlines, and competing priorities. Analytical and detail-oriented with strong problem-solving skills and the ability to identify process improvements. Excellent written and verbal communication skills with the ability to collaborate effectively with diverse stakeholders. Demonstrated ability to work independently, take initiative, and adapt to changing program requirements. Strong documentation, record-keeping, and project coordination skills. Required Experience: - 2-3 years related work experience Expected Start Date: October 1, 2026 Schedule: Mondays to Fridays 9am to 5:30 pm (40 hours a week)

Ce que vous ferez

The Program and Business Process Coordinator provides administrative and operational support for workforce development and career services programs. This role ensures compliance with funding agreements, manages program documentation, and coordinates activities with internal and external stakeholders.

Exigences

Candidates must hold a degree in a relevant field such as Business Administration, Management, or Data Analytics. A minimum of 2-3 years of related work experience and proficiency in Microsoft Office 365 are required.

Compétences indiquées

• Power BI · Souhaitée
• Project Coordination · Souhaitée
• Résolution de problèmes · Souhaitée
• Administrative Support · Souhaitée
• Microsoft 365 · Souhaitée
• Canva · Souhaitée
• record keeping · Souhaitée
• SharePoint · Souhaitée
• Communication · Souhaitée
• Reporting · Souhaitée
• Process Improvement · Souhaitée
• data management · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Program coordination
• Administrative support
• Data management
• Reporting
• Stakeholder engagement
• Microsoft 365
• SharePoint
• Power BI
• Process improvement
• Workflow documentation
• Project coordination
• Communication
• Analytical skills
• Problem-solving
• Record-keeping
• Canva
• Statistical Reporting
• Canva (Software)
• Workplace Inclusivity
• Record Keeping
• Workflow Management
• Organizational Skills
• Microsoft Power Automate
• Stakeholder Coordination
• Planning
• Microsoft Excel
• Data Analysis
• Technical Support
• Business Administration
• Dashboard
• Management
• Business Process
• Business Process Improvement
• Decision Making
• Curriculum Development
• Data Management
• Higher Education
• Problem Solving
• Project Management
• Microsoft Outlook
• Microsoft PowerPoint
• Proactivity
• Program Evaluation
• Project Coordination
• Microsoft SharePoint
• Stakeholder Engagement
• Hospitality Management
• Verbal Communication Skills
• Workforce Development
• Process Improvement

Domaines d’emploi

• Administrative
• Education
• Management & Leadership
• Data & Analytics
• Government & Public Sector
• Business Process Coordinator
• Program Coordinator
• Policy and Planning Managers
• Managers, All Other