Insurance Advisor

Proudly Canadian. Driven by Purpose. Rooted in Care. Join a national team where people, purpose, and community come first. Western Financial Group was named a 2025 Top Insurance Employer by Insurance Business Canada and is home to more than 2,300 team members supporting over one million customers across 200+ locations across Canada. Insurance Advisor - Strathmore - 12 month contract As an Insurance Advisor, you are responsible for delivering an exceptional customer experience while supporting the day-to-day administrative operations of the branch. Every day you will build lasting relationships with customers, ensuring their needs are met through timely service, accurate policy support, and a commitment to protecting what matters most to them. Here Is What a Typical Day Looks Like You will support customers with policy inquiries, changes, and updates via phone, in-person, and email Every day you will assist customers with their home and auto insurance needs, providing guidance and support throughout their policy lifecycle You will maintain accurate and up-to-date client records, ensuring all documentation and transactions are completed efficiently Process policy renewals, endorsements, cancellations, and follow-ups in a timely manner Provide administrative support by managing customer requests, documentation, and internal workflows Follow up on client accounts to resolve outstanding items and ensure a seamless customer experience Collaborate with team members to ensure service standards are met and branch operations run smoothly Identify opportunities to refer customers for additional products or services based on their needs The value you bring You do not need experience; if unlicensed, we would provide applicable training for the right candidate General Level 1 Insurance License is an asset Strong attention to detail and ability to manage administrative tasks with accuracy Proficient in navigating multiple computer programs and systems Professional communication skills in-person, over the phone, and through email A strong customer service mindset with the ability to build relationships and provide solutions Experience in a customer service or administrative role is an asset Working experience in EPIC is an asset Role Details Hours: Full-time 37.5 hours per week - 12 month contract Location: Strathmore, Alberta Compensation Range: $51,000 - $61,000 Requisition #: 83208 Current Vacancy: Yes Why Western? Western’s people‑first culture, grounded in our guiding principles of Truthfulness, Fairness, Value, and Loyalty, is recognized across Canada and strengthened by our commitment to wellness, flexibility, and meaningful community impact. Highlights Include 14 Paid Wellness Days, 3 weeks’ vacation, company‑matching savings programs, and 100% employer‑paid group benefits for eligible employees Over 1,500 volunteer hours supporting 160+ charities in 2024–2025 through the Western Financial Group Communities Foundation. Our Commitment To Inclusion At Western, we strive to create an accessible, equitable, and inclusive workplace where everyone feels valued and can thrive. As an equal opportunity employer, we encourage applicants of all backgrounds to apply, even if your experience doesn’t perfectly match every qualification. If you need assistance or an accommodation during the hiring process, please contact [email protected] or visit our Careers page. Our Human‑First Hiring Approach We do not use artificial intelligence to screen, assess, or select applicants. All applications are personally reviewed by Western’s Talent Acquisition Consultants. As part of our hiring process, we use standardized, scientifically validated skills assessments (non‑AI), and all results are reviewed by our hiring team. Ready to Apply? If making a meaningful impact in your community and growing your career in a supportive, purpose‑driven environment excite you, we’d love to hear from you.

Deliver an exceptional customer experience by managing home and auto insurance policy inquiries, updates, and renewals. Provide administrative support to ensure smooth branch operations and maintain accurate client records.

No prior experience is required as training is provided, though a General Level 1 Insurance License and experience with EPIC are assets. Candidates should possess strong communication skills, a customer-service mindset, and proficiency in navigating computer systems.

• 14 Paid Wellness Days • 3 Weeks Vacation • Company-matching Savings Programs • 100% Employer-paid Group Benefits

• Service à la clientèleSouhaitée
• Administrative SupportSouhaitée
• Souci du détailSouhaitée
• Communication SkillsSouhaitée
• Relationship BuildingSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Administrative Support
• Policy Management
• Communication Skills
• Attention To Detail
• Relationship Building
• EPIC Software
• Insurance Licensing

• Finance & Accounting
• Customer Service & Support
• Sales
• Administrative

Formation minimale

Diplôme professionnel

Expérience minimale

0+ ans

Postuler avant le

28 sept. 2026

Langue de l’offre

anglais

Heures de travail

38 heures par semaine

Niveau d’expérience

Entry level