Westerner Days - Guest Services Supervisor

Saddle up partner, Westerner Days is back and looking for new team members! The best summer fair and expo in Central Alberta is taking place July 15 – July 19, 2026, welcoming thousands of attendees for entertainment, exhibitions, and midway attractions, is back for another year! Westerner Park takes pride in hosting Westerner Days and is seeking individuals who are responsible, energetic, and outgoing to help make it possible from July 14 – July 19, 2026! Position Overview The Guest Services Supervisor supports the coordination of Westerner Days internal activations taking place July 15–19, 2026. Reporting to the Tickets Alberta Manager, this role oversees the daily operations of the information booth, ensuring staff and volunteers provide accurate information and exceptional customer service. This role is responsible for team coordination, issue resolution, and maintaining service standards. The role plays an important part in maintaining the overall quality of Westerner Days and supporting the successful delivery of events at Westerner Park. Key Areas of Responsibility Under the direction of the Tickets Alberta Manager, the Guest Services Supervisor is responsible for the following: Supervise Guest Services Attendants and volunteers to create a safe, fun and exciting environment throughout all fair operation days. Coordination of shift coverage, breaks, and task assignments. Serve as the primary point of contact for escalated concerns and ensure consistent information is provided to guests. Liaise with internal departments which include security, box office, and event operations. Assist with training and onboarding of staff and volunteers, as well as providing guidance, coaching and support to team members. Respond to incidents and escalate to appropriate departments when required. What You’ll Bring High school diploma or equivalent required. Post-secondary education in Event Planning, Business Management, or a related field (completed or in progress) is considered an asset Previous customer service experience preferred. Strong communication, organizational, and interpersonal skills. Excellent customer service skills with a professional and positive attitude. Ability to work effectively in fast-paced, high-pressure environments. Strong multitasking, problem-solving, and adaptability skills. Ability to work independently while also contributing collaboratively within a team environment. Availability to work all required shifts during Westerner Days from July 14–19, 2026, including days, evenings, and extended hours as needed based on operational needs. Why Join Westerner Days’ Fair & Exposition? At Westerner Park, you’ll be part of a team driven by purpose and community. We offer: The opportunity to be part of one of Central Alberta’s largest community events and help create memorable experiences for thousands of guests. Gain valuable hands-on experience in a fast-paced, team-oriented environment. Get to see the lifecycle of an event and how collaboration can yield a valuable experience for everyone. Opportunity to connect with the community and be part of the excitement of Westerner Days at Westerner Park. Ready to be part of the excitement? Submit your application today! Affiliation: Member of the Westerner Employees Association Employment Type: Temporary, from July 14 - July 19, 2026 Work hours: Flexible, including days, afternoon and evening Compensation: $17.00 per hour Overtime Eligible: Yes

The Guest Services Supervisor oversees the daily operations of the information booth during Westerner Days, ensuring staff and volunteers provide accurate information and exceptional customer service. This role includes team coordination, issue resolution, and maintaining service standards.

A high school diploma is required, with post-secondary education in Event Planning or Business Management considered an asset. Previous customer service experience and strong communication skills are preferred.

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Communication
• Organizational Skills
• Interpersonal Skills
• Problem-Solving
• Multitasking
• Adaptability
• Teamwork
• Leadership
• Training
• Coaching
• Event Planning

• Customer Service & Support
• Hospitality
• Management & Leadership
• Sales

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Postuler avant le

4 nov. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte