Banquet Porter

Job Summary The Banquet Porter is responsible for ensuring efficient room set up for meetings, banquets, conferences, weddings, etc., to clients’ satisfaction. This includes: setting up rooms; maintaining storage and service areas; vacuuming and cleaning function rooms; hanging banners; decorating; assisting with the service of concession stands and meal functions; providing coffee service; etc. Major Duties and Responsibilities * Set up and tear down meeting rooms according to the pre-determined standards of the department and hotel. * Executes work requirements as per BEOs or contracts; follow details and guidelines of contract or BEO pertaining to room set up. * Ensure guest service is thoroughly maintained at all times. * Ensure guests needs and requirements are carried out in a helpful and courteous manner. * Transport all equipment and store in the appropriate storage rooms. * Understand and carry out duties according to all banquet event orders and the instructions for each event. * Understand all hotel and guests functions to be able to answer any questions made by guests. * Ensure security standards are practiced, to protect guest’s privacy and belongings. * Meet and exceed guest and co-worker expectations by providing exemplary service and teamwork. * Ensure all guests receive prompt attention, providing value-added service by doing whatever is reasonable and possible to exceed guest expectations. * Adhere to all hotel policies and procedures, and follow procedures listed in shift checklists. * Clean banquet rooms and corridors. * Responds to Front desk calls, equipment and meeting supplies delivery to the meeting rooms. * Communicates with MOD and co-workers regarding product/service deficiencies, equipment, safety problems, etc. * Follow details and guidelines of contract pertaining to room set up. * Set up banquet tables and coffee stations. * Complete all miscellaneous duties as directed by your supervisor or manager that pertain to the operation of the department. * Additional duties as assigned by the reporting manager. * Minimum Qualifications and Skills * High school graduate or equivalent. * Must be flexible to work a variety of shifts on weekdays, weekends and holidays including early mornings, evenings and late/overnights. Mental Effort * Mental effort required in multi-tasking and handling interruptions that require refocusing. * Listening and mental attentiveness in tasks assigned by the reporting manager. * Must be able to read and understand BEOs and/or contracts Physical Effort * Heavy lifting required. * Standing for long periods of time. * Walking for long periods of time. * Lifting, bending and pulling. Type of Supervision Required Reports to the Director of Food and Beverage and Banquets Manager. Works under general instructions to prioritize and complete assigned tasks. In our commitment to provide a selection process and work environment that is inclusive and barrier free, accommodation will be provided in accordance with the Canadian Human Rights Code. Any special accommodation needs required in order to allow you to participate in the hiring and employment process to your full potential can be arranged in advance by contacting the Hiring Manager to arrange reasonable and appropriate accommodation.

The Banquet Porter is responsible for setting up and tearing down meeting rooms according to event orders and hotel standards. They also ensure guest satisfaction by providing prompt service, maintaining cleanliness in function areas, and assisting with equipment delivery.

Candidates must have a high school diploma or equivalent and the physical ability to perform heavy lifting and stand for long periods. Flexibility to work a variety of shifts, including early mornings, evenings, weekends, and holidays, is required.

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Travail d’équipeSouhaitée
• Souci du détailSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Room setup
• Event coordination
• Customer service
• Heavy lifting
• Cleaning
• Communication
• Teamwork
• Time management
• Attention to detail
• Multi-tasking
• Banquet Event Orders
• Lifting Ability
• Checklists
• Customer Service
• Multitasking

• Hospitality
• Food & Beverage
• Customer Service & Support
• Administrative
• Banquet Porter
• Janitor / Cleaner
• Building Caretakers
• Janitors and Cleaners, Except Maids and Housekeeping Cleaners

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine