Operations Manager

Résumé du poste

The Operations Manager oversees daily hotel operations, including food and beverage, housekeeping, and facilities, to ensure high service standards and guest satisfaction. The role also involves strategic planning, financial management, and the development and leadership of the hotel staff.

Détails du poste

Reporting to the General Manager the Operations Manager is to ensure quality standards throughout the hotel and provide an excellent experience for the guests. This role is responsible for overseeing food and beverage, accommodation, reception, housekeeping and facilities. The role is key for maximizing guest satisfaction and for the strategic development of the property. This is a leadership role that requires people management skills, excellent attention to detail and ability to execute and follow through on projects. This position will be based out of the Four Points by Sheraton Halifax. Major Duties and Responsibilities * Directly responsible for overseeing Food and Beverage department, Manage restaurant’s good image and suggest ways to improve it. Recommend ways to reach a broader audience * Lead, direct and manage daily hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, implementing and complying with all company cost, policies and standards, responding to guests inquiries and resolving concerns, and meeting participation and facilitation. * Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements. * Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies. * Implement and manage hotel's daily quality process to include, but not limited to, communicating goals, company vision, empowering team members, managing service recovery techniques and problem resolution and measuring satisfaction. * Works with Revenue Management and Sales to improve market share. * Reviews Profit and Loss statements with General Manager(s) on a monthly basis. * Responsible for the day-to-day operation of the hotels operations team, as well as assist in the management of the housekeeping, maintenance, and food & beverage departments. * Coordinating capital improvements and property improvement plans (PIP). * Monitor and develop team member performance, particularly department heads and managers, to include, but not limited to, providing supervision, providing professional development, conducting counseling and evaluations and delivering recognition and reward * Recruit, Coach, train, develops, and conducts annual staff performance reviews for direct reports. * Other duties as assigned by the Regional General Manager. Minimum Qualifications and Skills * Degree in Business Management, Hospitality Management or equivalent. * Proven work experience as a Restaurant Manager, Restaurant General Manager, Operations Manager or similar role * Minimum five (5) years in Hotel management industry experience strongly preferred or in a similar capacity. * Human Resources, Sales, Marketing, and financial experience also preferred. * Exceptional leadership qualities, along with previous managerial experience. * Excellent communication, interpersonal and administration skills. * Ability to resolve issues in a suitable and timely manner. * Work well under little to no supervision. * Proficient with computerized systems; MS Word, Excel, Outlook, and Oracle. * Ability to gather, compare, analyze and present data. * Ability to deal with all levels of management and staff in a professional manner. * Excellent time management skills with attention to detail and accuracy. * Strong sense of urgency and accountability in ownership. * Hotel Brand experience an asset. Mental Effort * Mental and visual concentration during computer work daily. * Listening and mental attentiveness in dealing with customer queries, and manager's requirements. * Mental effort required in multi-tasking and handling interruptions that require constant refocusing. Physical Effort * Performs computer work daily. Working Conditions * Governed by concurrent and dynamic deadlines, despite conflicting priorities and frequent interruptions. Type of Supervision Required Reports to the Regional General Manager and works under minimal to no supervision. The Individual has complete responsibility and complete authority to take whatever action is deemed advisable or necessary, subject only to the policies or general rules laid down. Occasionally consults with immediate supervisor. Type of Supervision and/or Assistance Given Directly supervises employees and supervisors by assigning tasks, and disciplining employees. The incumbent also provides input for hiring and terminating employees, as well as conducting salary reviews and determining salaries. Please Note: This Job Description is not neither definite nor restrictive and may be modified

Ce que vous ferez

The Operations Manager oversees daily hotel operations, including food and beverage, housekeeping, and facilities, to ensure high service standards and guest satisfaction. The role also involves strategic planning, financial management, and the development and leadership of the hotel staff.

Exigences

Candidates must possess a degree in Business or Hospitality Management and have at least five years of experience in the hotel industry. Strong leadership, financial acumen, and proficiency in computerized systems like MS Office and Oracle are required.

Compétences indiquées

• Gestion du temps · Souhaitée
• Budgeting · Souhaitée
• Operations Management · Souhaitée
• Leadership · Souhaitée
• Communication Skills · Souhaitée
• Analyse financière · Souhaitée
• Gestion de projet · Souhaitée
• Forecasting · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Operations Management
• Hotel Management
• Leadership
• Budgeting
• Forecasting
• Strategic Planning
• Food And Beverage Management
• Guest Satisfaction
• Revenue Management
• Staff Training
• Performance Management
• Project Management
• Financial Analysis
• Communication Skills
• Problem Resolution
• Time Management
• Operational Efficiency
• Hotel Operations
• Operational Performance Management
• People Management
• Profit And Loss (P&L) Management
• Professionalism
• Accountability
• Restaurant Management
• Follow Through
• Microsoft Word
• Microsoft Excel
• Management
• Housekeeping
• Communication
• Regulatory Compliance
• Sales
• Marketing
• Problem Solving
• Market Share
• Microsoft Outlook
• Multitasking
• Operations
• Performance Review
• Quality Management
• Restaurant Operation
• Service Recovery
• Hospitality Management
• Coordinating
• Detail Oriented

Domaines d’emploi

• Hospitality
• Management & Leadership
• Food & Beverage
• Finance & Accounting
• Human Resources
• Operations Manager
• Hotel Manager
• Hotel Managers
• Lodging Managers