Front Desk Agent

Rockies Vail Beaver Creek Breckenridge Park City Keystone Crested Butte Grand Teton Lodge Company Vail Resorts Headquarters West Heavenly Northstar Kirkwood Stevens Pass Northeast Stowe Okemo Mount Snow Hunter Attitash Wildcat Mount Sunapee Crotched Mid-Atlantic Liberty Roundtop Whitetail Jack Frost Big Boulder Midwest Wilmot Afton Alps Mt Brighton Alpine Valley Boston Mills & Brandywine Mad River Mountain Hidden Valley Snow Creek Paoli Peaks Canada Whistler Blackcomb Australia Perisher Falls Creek Hotham Front Desk Agent Date: Jul 24, 2026 Location: Whistler, BC, Canada Company: Whistler Blackcomb Shift Type: Winter Seasonal 2026/2027 Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Job Benefits Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles RSP Options (after 12 months or 2000 cumulative hours of service) Employee Assistance Program Excellent training and professional development Referral Program Full Time Roles Are Eligible For The Above, Plus Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Free ski passes for dependents Critical Illness and Accident plans Job Summary As the Front Desk Associates, you are the face of the hotel! You are the first point of contact for all guests and help make their stay a memorable one. If you are new to hospitality, Front Desk Associate is a great starting point with huge potential for upward mobility. Job Specifications Starting Wage: $20.00/hr - $23.00/hr Employment Type: Winter Seasonal 2026/2027 Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: Yes Job Responsibilities Work face to face with customers Check guests in and out Answer phones Handle all customer needs Always maintain a professional appearance and demeanor Help resolve discrepancies with guest bills Other duties as assigned Job Requirements Must be able to communicate fluently in English Friendly, strong people skills Somewhat strong computer skills In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 516140 Reference Date: 07/23/2026 Job Code Function: Front Office

Serve as the first point of contact for hotel guests by managing check-ins, check-outs, and phone inquiries. Handle customer needs and resolve billing discrepancies to ensure a memorable guest experience.

Applicants must be at least 18 years old and fluent in English. Strong people skills and basic computer proficiency are required.

• Free Epic passes • Free ski and snowboard lessons • 40% retail discounts • Epic Service training and development • Wellness benefits • Employee discounted lift tickets for friends and family • Employee discounts on lodging, food, gear, and mountain shuttles • RSP Options • Employee Assistance Program • Referral Program • Health Insurance • Medical Insurance • Dental Insurance • Vision Insurance • Free ski passes for dependents • Critical Illness and Accident plans

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Guest Relations
• Communication
• Computer Skills
• Problem Solving
• Phone Etiquette
• Billing Resolution
• Professionalism

• Hospitality
• Customer Service & Support
• Sports & Recreation
• Administrative

Expérience minimale

0+ ans

Postuler avant le

25 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level