Pass Office Professional

Résumé du poste

The Pass Office Professional manages the issuance of Restricted Area Identification Cards and ensures strict adherence to Transport Canada security regulations. They serve as a primary point of contact for applicants, maintaining accurate records and conducting security audits to ensure a safe airport environment.

Détails du poste

The Organization The Winnipeg Airports Authority (WAA) is a community-based, non-share capital corporation that operates, manages, maintains, and invests in the Winnipeg Richardson International Airport and affiliate businesses. WAA is a critical player in the development of one of Canada’s strategic transportation hubs. As a perennial “Manitoba Top Employer”, WAA prides itself as an organization that attracts engaged employees with the right combination of skills, values, and attitude to help us achieve our mission of connecting communities. http://www.waa.ca. Job Title: Pass Office Professional Reports to: Director, Security & Public Safety Type: Permanent, Full-Time Closing Date: September 22, 2026 The Opportunity Reporting to the Director, Security & Public Safety, the Pass Office Professional is responsible for managing daily appointment requests, issuing Restricted Area Identification Cards (RAIC), providing guidance to applicants, and maintaining associated records for all airport employees. This role plays a critical part in airport security by performing audits, ensuring regulatory compliance under Transport Canada, and upholding strict confidentiality protocols. The Pass Office Professional ensures precise access control management, contributing to a secure airport environment for employees, stakeholders, and the traveling public. Responsibilities include: Serve as the first point of contact for complex customer inquiries, concerns, and escalations, and apply effective conflict resolution strategies as needed Provide clear support and education to applicants seeking airport access or security clearance Educate applicants on security protocols and guide them through compliance requirements Maintain expertise in all pass/permit issuance protocols and guide them through compliance requirements Verify accuracy and completeness of submitted documentation, ensuring compliance with Transport Canada regulations and Winnipeg Airports Authority (WAA) standards Maintain individual client accounts by recording relevant data and addressing discrepancies promptly Handle personal information with a high level of confidentiality and professionalism Conduct regular audits, maintain comprehensive records, and ensure adherence to property control procedures Ensure ongoing compliance with all Transport Canada regulations and WAA policies Complete daily activity logs, shift reports, and incident/occurrence reports accurately and in a timely manner Escalate incidents or operational challenges to the leadership team as appropriate Selection Criteria include: High school diploma (Grade 12) or equivalent level of education Excellent verbal and written communication skills Professional and courteous demeanor when interacting with internal and external clients, stakeholders, and the public, regardless of work environment changes Demonstrates sound judgement and the ability to make independent, reasonable decisions without direct supervision Strong analytical skills and the ability to evaluate complex situations and make data-driven decisions aligned with operational goals Proactive, with the ability to anticipate needs and outcomes to stay ahead of operational developments Collaborative team member who readily offers support and contributes to shared objectives Demonstrates advanced proficiency in adopting and adapting to new technologies and acquiring new technical skills Strong attention to detail, critical thinking, active listening, communication and project management abilities Experience working in highly regulated environments Experience in dispatching and resource management Experience with emergency response protocols and operational procedures Proven conflict resolution and de-escalation skills Familiarity with Transport Canada regulations and Winnipeg Airports Authority policies Awareness of the role of data analysis in identifying anomalies and trends during audits Strong understanding of cybersecurity best practices when handling sensitive applicant information Work with us! Highly competitive salary. Full Benefits package of Health, Dental & Vision. DC Pension Plan. Healthcare Spending Account to use on additional benefit expenses. Lifestyle Spending Account to use on Wellness expenses such as health and fitness. Employee Assistance Program. Supported Training & Development opportunities. Opportunity to work with a high functioning team of professionals working on a diversified portfolio. Proud to be named one of Manitoba’s Top Employers annually since 2011 Conditions of employment include the ability to obtain and maintain an Airport Restricted Area Identification Card (RAIC) and Transportation Security Clearance (TSC), inclusive of approval for U.S. Preclearance. Winnipeg Airports Authority is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility. We encourage all qualified applicants experiencing barriers to equity to self-identify in their application. Accommodations are available upon request during the assessment and selection process

Ce que vous ferez

The Pass Office Professional manages the issuance of Restricted Area Identification Cards and ensures strict adherence to Transport Canada security regulations. They serve as a primary point of contact for applicants, maintaining accurate records and conducting security audits to ensure a safe airport environment.

Exigences

Candidates must possess a high school diploma and demonstrate strong analytical, communication, and conflict resolution skills. Experience in highly regulated environments and familiarity with security protocols are essential for this role.

Avantages

• Health insurance • Dental insurance • Vision insurance • DC pension plan • Healthcare spending account • Lifestyle spending account • Employee assistance program • Training and development opportunities

Compétences indiquées

• Service à la clientèle · Souhaitée
• Regulatory Compliance · Souhaitée
• Souci du détail · Souhaitée
• Analyse de données · Souhaitée
• Critical Thinking · Souhaitée
• Communication Skills · Souhaitée
• Gestion de projet · Souhaitée
• Conflict Resolution · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Security compliance
• Access control management
• Conflict resolution
• Data analysis
• Regulatory compliance
• Customer service
• Documentation verification
• Emergency response protocols
• Cybersecurity awareness
• Attention to detail
• Critical thinking
• Project management
• Dispatching
• Resource management
• Communication skills
• Technical proficiency
• Emergency Response
• De-escalation Techniques
• Professionalism
• Airport Security
• Data-Driven Decision Making
• Analytical Skills
• Access Controls
• Active Listening
• Data Analysis
• Auditing
• Management
• Communication
• Regulatory Compliance
• Confidentiality
• Conflict Resolution
• Critical Thinking
• Cyber Security
• Employee Assistance Programs
• Leadership
• Project Management
• Resource Management
• Share Capital
• Security Clearance
• Customer Inquiries
• Detail Oriented

Domaines d’emploi

• Security & Safety
• Transportation
• Administrative
• Customer Service & Support
• Office Professional
• Office Manager (General)
• Office Supervisors
• First-Line Supervisors of Office and Administrative Support Workers