AIOPS - Dynatrace - ADMINISTRATOR L3

Job Description Job Description Role Purpose The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement.  ͏ Areas of responsibility           Triaging and resolution of tickets-"Perform initial triage for high priority incident tickets (P2 tickets) which may have an impact across one or more processes and resolve priority incident (P3) tickets within defined SLAs. Create log of incidents and Document observations and related root causes, to support in evaluation of mitigation measures. " Resolution of service Requests-Fulfil software/hardware/network service requests within agreed timeline, ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling. SLA Monitoring-Monitor SLA timelines for entire lifecycle of high priority incident tickets (P2 tickets). Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams. Change request execution-"Create change requests as per the priority of the incident tickets in adherence with the defined guidelines. Present changes for approval with rollback plans in change approval meetings. Execute approved changes and document post-implementation outcomes." Incident Analysis-"Analyse nature of incidents to support root cause analysis and related service improvement plans. Contribute towards development of mitigation action to reduce repeat incidents, by identifying patterns of issues noted." ͏ ͏ ͏ Mandatory Skills: AIOPS - Dynatrace . Experience: 3-5 Years The expected compensation for this role ranges from CAD 57000 to CAD 90000 . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

The role involves resolving priority incident tickets and service requests while contributing to incident analysis and continuous service improvement. Responsibilities include triaging tickets, monitoring SLAs, executing change requests, and analyzing incidents for root cause identification.

Candidates should have 3-5 years of experience with AIOPS and Dynatrace. The role requires skills in incident management, service request fulfillment, and SLA monitoring.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• AIOPS
• Dynatrace

• Technology
• Software
• Consulting
• Data & Analytics
• Customer Service & Support

Expérience minimale

2+ ans

Postuler avant le

9 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Not Applicable