International - UX Designer

About Us CanadianSIM, a subsidiary of Wireless DNA Inc, helps newcomers, students, and travelers get connected prior to arrival in Canada with eSIM and physical SIM plans that offer strong value, competitive pricing, and reliable service. We are entering a transformation phase: Migrating our website to Shopify Expanding into a future mobile app experience for activation, onboarding, and customer self-serve Why This Role Exists CanadianSIM has strong products and pricing, but our digital experience does not yet perform at the level it should. Visitors often leave before completing key actions, and we need a structured, measurable UX + CRO process to identify what drives drop-offs and systematically improve conversion performance. This role exists to: uncover friction and trust gaps across the customer journey redesign high-impact flows and page experiences run experimentation and measurement cycles raise conversion performance to the standard of top eSIM competitors Role Summary We are hiring a UX/UI + CRO Specialist with experience in Shopify ecommerce and conversion optimization to own the end-to-end user experience. This is a UX + performance role — you will combine design execution with analytics-driven experimentation to improve: engagement clarity trust checkout completion customer activation experience Key Responsibilities 1) User Behavior Analysis & Funnel Insights Analyze the customer journey: landing → plan selection → checkout → post-purchase onboarding Use analytics + session replay tools (GA4, Clarity/Hotjar, Shopify analytics) Identify friction points, drop-off patterns, and trust barriers Translate insights into actionable recommendations and test hypotheses 2) UX Design for Shopify Ecommerce Create and iterate designs in Figma Improve information architecture and product decision-making flows Optimize key page experiences: home page plan/product pages checkout path activation/how-it-works content Partner with developers to implement scalable Shopify-friendly components 3) CRO & Experimentation Own the CRO roadmap: prioritization, testing cadence, tracking, and reporting Plan and execute: A/B tests CTA tests landing page optimization checkout optimization Present results with clear recommendations, expected impact, and next steps 4) Trust, Clarity & Competitive UX In the eSIM category, trust and clarity are often the deciding factors. You will improve: plan differentiation and comparison usability transparency in pricing, benefits, and terms credibility signals and reassurance content “how it works” guidance for eSIM activation overall user confidence across the purchase journey 5) App Experience Foundations (Phase 2) Support early UX groundwork for the future app experience, including flows for: activation onboarding account management troubleshooting/self-serve support renewals and add-ons Requirements 3+ years experience in UX/UI (ecommerce preferred) Proven experience improving conversion performance through UX changes Strong Figma proficiency (components, auto-layout, prototyping) Familiarity with Shopify ecommerce UX and constraints Strong understanding of CRO and experimentation frameworks Experience with GA4, Hotjar/Clarity, and A/B testing tools Ability to work cross-functionally and operate with high ownership Strong Bonus Skills Shopify Liquid coding / HTML/CSS/JS Telecom/eSIM or subscription ecommerce experience UX writing/microcopy for trust + clarity Experience building design systems for ecommerce platforms Portfolio Requirement Portfolio must show: ecommerce UX work funnel or checkout improvements CRO testing or performance-driven redesigns before/after examples with measurable outcomes (where possible) Salary Range - $70-75k

The role involves analyzing customer journey friction points and redesigning high-impact flows to improve conversion performance. You will own the CRO roadmap, execute A/B tests, and support the foundational UX design for a future mobile app experience.

Candidates must have 3+ years of experience in UX/UI design with a strong focus on ecommerce and conversion optimization. Proficiency in Figma, Shopify, and analytics tools like GA4 and Hotjar is required.

• Conception UXSouhaitée
• FigmaSouhaitée
• Analyse de donnéesSouhaitée
• Conception UISouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• UX Design
• UI Design
• CRO
• Shopify
• Figma
• GA4
• Hotjar
• Clarity
• A/B Testing
• Conversion Optimization
• User Behavior Analysis
• Ecommerce
• Information Architecture
• Prototyping
• Data Analysis
• Figma (Design Software)
• UI/UX Writing
• User Research
• Landing Page Optimization
• HyperText Markup Language (HTML)
• JavaScript (Programming Language)
• User Experience (UX) Design
• Account Management
• Analytics
• Telecommunications
• Behavioral Analytics
• Building Design
• Cascading Style Sheets (CSS)
• Decision Making
• Conversion Rate Optimization
• E-Commerce Management
• Scalability
• Troubleshooting (Problem Solving)
• User Interface (UI)
• Usability
• User Experience (UX)
• Prioritization
• Auto Layout

• Technology
• Software
• Art & Design
• Data & Analytics
• Marketing
• UX Designer
• User Interface / User Experience (UI / UX) Designer
• Graphic and Multimedia Designers
• Web and Digital Interface Designers

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine