Customer Service Representative (Bilingual French/English)

Résumé du poste

The role involves acting as a primary point of contact for customers to address inquiries, process orders, and manage account updates. Additionally, the representative will maintain accurate records and collaborate with the management team to ensure high-quality service delivery.

Détails du poste

Work Schedule: this is a hybrid role, in-office 2 days per week (Tuesdays and Wednesdays), and working remotely 3 days per week. Qualified candidates must live within commuting-distance to our Toronto, Canada office. Basic Function To support the goals and objectives of the company by providing excellent customer service and supporting team members to ensure high quality, timely service delivery. Essential Duties and responsibilities 50% Act as the company gatekeeper by attending to incoming customer contacts via all available communication channels. Answer questions about terms of sale and product information. Inform customer about promotions. Recognize and measure customers’ needs to attain satisfaction. Build mutual relationships and trust with customers using communication skills. Offer accurate and complete information using the available tools and guides. Maintain accurate customer records and notes. Adhere to procedures, guidelines, and policies. 30% Process sales and contract orders, account updates, payments, and refunds. 10% Assist with special projects or assignments when required. 10% Maintain a high level of product and system knowledge and work with management team to ensure proper customer service is being delivered. Other Duties Perform other duties as assigned by supervisor. Job Qualifications Education: College or university degree or equivalent proven working experience. Experience: 1-3 years of related customer service, sales/telemarketing experience or equivalent formalized education as noted above. Bilingual in French and English (professional proficiency required, both verbal and written). Other Knowledge, Skills, Abilities or Certifications: Excellent verbal and written communication skills, proficiency with Microsoft Office Suite, Outlook, Salesforce, and SAP (preferred), and strong organizational skills. Key Attributes: Believe: Demonstrate commitment to the organization, be resilient in the face of obstacles, agile, flexible and take calculated risks. Own: Take accountability for self and team. Travel Requirements None Physical Demands Normal office environment. The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirement Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation $41,600.00 - $57,200.00 CAD Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Ce que vous ferez

The role involves acting as a primary point of contact for customers to address inquiries, process orders, and manage account updates. Additionally, the representative will maintain accurate records and collaborate with the management team to ensure high-quality service delivery.

Exigences

Candidates must possess a college or university degree and 1-3 years of relevant experience in customer service or sales. Professional proficiency in both French and English is mandatory, along with proficiency in Microsoft Office and CRM software.

Compétences indiquées

• Français · Souhaitée
• SAP · Souhaitée
• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Account Management · Souhaitée
• Vente · Souhaitée
• Communication Skills · Souhaitée
• Microsoft Office Suite · Souhaitée
• Salesforce · Souhaitée
• Microsoft Outlook · Souhaitée
• Anglais · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Sales
• Telemarketing
• Bilingual
• French
• English
• Communication Skills
• Microsoft Office Suite
• Outlook
• Salesforce
• SAP
• Organizational Skills
• Account Management
• Order Processing
• Problem Solving
• Customer Contacts
• Communication Channels
• Accountability
• Resilience
• Bilingual (French/English)
• Multilingualism
• Management
• Communication
• Microsoft Outlook
• Microsoft Office
• Telecommuting
• SAP Applications

Domaines d’emploi

• Customer Service & Support
• Sales
• Administrative
• French Bilingual Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives