Customer Account Coordinator

Résumé du poste

The role involves managing customer account data, performing data entry for shipping and receiving, and maintaining positive client relationships. The coordinator also validates transactions for accuracy and communicates customer requests to the operations department.

Détails du poste

Summary: XTL Transport Inc., a well-established company in the Transportation, Logistics and Warehousing-Distribution field, is looking for a Customer Account Coordinator to join our team. The ideal candidate is a safety, quality and team player. If you are looking for a stable job with a vital company, if you meet the employment criteria, XTL Transport Inc. is the place for you! Responsibilities: 1. Main tasks Data entry for transaction creation (receiving/shipping). Create and modify customer account data Maintain a positive relationship with customers Update customer profiles and track accounts. Run reports as required 2. Communication & support Communicate customer requests to operations. Follow up with customers on a regular basis Follow-up with the operations department to ensure that all relevant documents are accurate (products received and products shipped) 3. Validation and follow-up Validate that all transactions are correct and complete Verify that transactions and services are correctly entered into the system and invoiced 4. Skills & Abilities Knowledge and mastery of WMS systems (AS400 an asset) Good communication and explanation skills CTPAT sensitive position - subject to a criminal record search Experience in a distribution center environment (asset) Experience in a similar position Bilingual (oral and written) Excellent customer service skills 5. Resolution of problems and initiative Sense of initiative and autonomy Ability to communicate with various stakeholders Ability to determine the management of priorities Ability to work under pressure and handle several files simultaneously Ability to be flexible to adapt to changing work priorities 6. Work Environment Be sensitive to the importance of Occupational Health and Safety. Have a positive and determined attitude. Team oriented Shift Available: Mon - Fri: 8am - 5pm You’ll find your place at XTL! To learn more about our job opportunities, visit our website: www.xtl.com/en XTL is an equal opportunity employer and embraces workplace diversity. All applications are considered equally regardless of whether they are submitted by a woman, a man, a member of a visible minority, an Indigenous person, or a person with a disability. Masculine terms are used solely for simplification. We encourage all interested individuals to apply, but only those selected for an interview will be contacted. #ONTjob

Ce que vous ferez

The role involves managing customer account data, performing data entry for shipping and receiving, and maintaining positive client relationships. The coordinator also validates transactions for accuracy and communicates customer requests to the operations department.

Exigences

Candidates should have experience in a distribution center environment and proficiency with WMS systems, specifically AS400. Bilingualism and strong customer service skills are required, and the position is subject to a criminal record search due to CTPAT sensitivity.

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Reporting · Souhaitée
• Saisie de données · Souhaitée
• Communication Skills · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• WMS
• AS400
• Data Entry
• Customer Service
• Bilingualism
• Communication Skills
• Problem Solving
• Time Management
• Account Tracking
• Reporting

Domaines d’emploi

• Logistics
• Transportation
• Customer Service & Support
• Administrative