Greeter

WE ARE LOOKING FOR A FULL-TIME PATIENT EXPERIENCE COORDINATOR Yazdani Family Dental – Kemptville POSITION OVERVIEW The Patient Experience Coordinator (PEC) plays a key role in creating a welcoming, positive, and seamless experience for every patient. This position combines patient experience, front desk administration, and marketing-related responsibilities. Key Responsibilities PATIENT EXPERIENCE * Greet and thank patients warmly upon arrival and departure. * Offer refreshments and the Comfort Menu to patients. * Provide tours and welcome gifts to all new patients. * Prepare new patient gifts and welcome letters. * Prepare and send thank-you letters following a patient's first visit. * Maintain the beverage centre, community board, and patient experience displays. * Support Patient Gift Days, Patient of the Month, and referral contest activities. * Track patient wait times and help maintain a welcoming, clean, and organized environment. ADMINISTRATIVE SUPPORT * Check patients in and assist with confirmation calls. * Ensure new patient forms, medical histories, and releases are completed. * Confirm insurance information during check-in. * Maintain up-to-date patient photos in AbelDent. * Assist with outgoing referrals and the Daily Gap. * Help keep the waiting room and washrooms clean and tidy. * Support mail, bank deposits, seasonal mats/booties, and other front desk duties as required. WHAT WE'RE LOOKING FOR * A friendly, patient-focused team player * Strong attention to detail and organization * Professionalism, discretion, and excellent communication skills * A positive attitude and willingness to learn * Ability to work in a fast-paced, team-oriented environment No dental experience required—we will train the right person! WHAT WE OFFER * Full-time employment * Competitive compensation * Supportive, team-oriented work environment * Ongoing training and development * Opportunities for growth Please apply with your resume and cover letter to [email protected] [[email protected]]. Feel free to check us out! yazdanidental.ca [http://yazdanidental.ca/] https://www.youtube.com/watch?v=t87kOYAjqPM&t=6s [https://www.youtube.com/watch?v=t87kOYAjqPM&t=6s]

The Patient Experience Coordinator is responsible for greeting patients, managing front desk administrative tasks, and ensuring a welcoming office environment. They also assist with marketing activities, patient gifts, and maintaining patient records.

The ideal candidate is a friendly, organized team player with excellent communication skills and a positive attitude. No prior dental experience is required as the company provides full training.

• Competitive compensation • Supportive work environment • Ongoing training and development • Opportunities for growth

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Front desk administration
• Communication skills
• Organization
• Attention to detail
• Patient relations
• Scheduling
• Insurance verification
• Data entry
• Interpersonal skills
• Teamwork
• Problem solving
• Medical History Documentation
• Administrative Support
• Professionalism
• Dental Experience
• Positivity
• Willingness To Learn
• Deposit Accounts
• Communication
• Training And Development
• Marketing
• Team Oriented
• Detail Oriented

• Healthcare
• Customer Service & Support
• Administrative
• Greeter
• Concierge
• Client Information Workers Not Elsewhere Classified
• Concierges

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine