Member Relationship Manager

London, Ontario Regular, Full-time Reports to: Branch Manager Hours: 37.5 Are you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal? Here at Your Neighbourhood Credit Union (YNCU), we are all about putting our money where our mouth is and keeping our dollars local and investing back into our members, staff, and community; and we are looking for people like you to join our team. The Role The Member Relationship Manager is responsible for building new and lasting relationships with Your Neighbourhood Credit Union (YNCU) members. As a trusted financial advisor, you will help members with their everyday banking, credit, and investment needs. Through exceptional and caring service, the MRM delivers a member experience focused on sound advice that matters most to members through all financial stages of life, and reflects YNCU’s vision. Member Engagement & Financial Advisory (90%) Deliver Exceptional Service: Build and enhance member relationships by providing caring and professional service, responding promptly to their needs. Proactive Member Interaction: Engage with members within the branch and the community to uncover banking needs, offer assistance, and identify opportunities for referrals. Financial Solutions: Advise on a comprehensive range of financial products and services, including loans, mortgages, lines of credit, deposits, and investment vehicles. Member Education: Educate members, leveraging technology to enhance their banking experience and ensure business retention. Business Development: Develop new business opportunities through outreach programs, networking, and acting as an ambassador of YNCU. Cross-Functional Collaboration: Work closely with internal partners to provide comprehensive financial solutions and make qualified referrals. Strategic Planning: Plan activities to achieve both short-term and long-term objectives, ensuring timelines are met. Issue Resolution: Take ownership of resolving member service issues, ensuring high satisfaction levels. Branch Operations & Occasional Supervisory Support (10%) Operational Oversight: Assist in implementing business promotion campaigns and contribute ideas to help the branch team achieve objectives. Credit Administration: Support the administration of credit policies by ensuring loan applications are effectively evaluated and documented. Compliance & Security: Coordinate branch operations within applicable policies to ensure compliance and maintain security protocols. Leadership Support: Provide coverage for the Branch Manager during their absence, assisting with scheduling and team coordination. Team Development: Assist in coaching and training team members to foster a collaborative environment. This position is for an existing vacancy within our team. What We Are Looking For Post-secondary diploma and/or certification in business, finance or a related program, or equivalent business experience Minimum four (4) years’ experience in financial services predominantly in retail branch operations with at least 1 year in an advisory capacity Investment Funds in Canada (IFC) designation through the Canadian Securities Institute (CSI) Certified Financial Planner (CFP)/Personal Financial Planner (PFP) designation considered an asset. Keen interest in the economic environment and financial trends Proven understanding of investments and retail lending Must be computer literate, have an effective working knowledge of Microsoft Office (Outlook Excel, Word) and a willingness and ability to learn and utilize YNCU’s banking system, applications, platforms, and emerging technologies Must have a valid Ontario driver’s license and reliable available vehicle Must be bondable Why work at YNCU? YNCU Employees Get To Be a Part Of The Growing Credit Union Movement And Help Us Get The Word Out On Why Banking Locally Is So Important. We’re Your Friendly, Helpful, And Financially Savvy Neighbour Who Provides Tailored Financial Services To Our Members, Supports Small Businesses, Creates Local Jobs, And Gives Back To Causes That Matter. Through Our Good Neighbours Employee Volunteer Program And Monthly Staff Donation Draws, We Even Let You Choose The Causes We Donate To And Support. YNCU Is Recognized For The Following B Corp Certified Competitive Compensation, Incentive Programs and Benefits 37.5-hour work week 7% matching pension Benefits are 100% paid for by YNCU Wellness Initiatives including our Employee and Family Assistance Program, premium membership for Calm, Consult+, and LIFT Virtual Fitness Training and Development Opportunities Community Sponsored Events Employee and paid Volunteer opportunities Opportunities to get involved with fun and meaningful committees Free banking account Discounted Employee Rates Salary range: $65,000 - $75,000 The compensation offered to the successful applicant for this role will be determined by the candidate’s relevant skills and experience, and internal equity. More information about our total rewards package will be available during the hiring process. YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time. YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at [email protected].

The Member Relationship Manager acts as a trusted financial advisor, building lasting relationships by providing advice on banking, credit, and investment needs. They are responsible for business development, member education, and providing occasional supervisory support for branch operations.

Candidates need a post-secondary diploma in business or finance and at least four years of financial services experience, including one year in an advisory role. Required certifications include the Investment Funds in Canada (IFC) designation and a valid Ontario driver's license.

• 7% Matching Pension • 100% Paid Benefits • Wellness Initiatives • Employee and Family Assistance Program • Calm Premium Membership • Consult+ Membership • LIFT Virtual Fitness Training • Training and Development Opportunities • Community Sponsored Events • Employee and Paid Volunteer Opportunities • Free Banking Account • Discounted Employee Rates

• Service à la clientèleSouhaitée
• ComplianceSouhaitée
• issue resolutionSouhaitée
• Microsoft OfficeSouhaitée
• CoachingSouhaitée
• Business developmentSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Financial Advisory
• Retail Banking
• Relationship Management
• Loan Underwriting
• Mortgage Advisory
• Investment Planning
• Business Development
• Credit Administration
• Customer Service
• Strategic Planning
• Issue Resolution
• Microsoft Office
• Networking
• Compliance
• Coaching
• Member Engagement

• Finance & Accounting
• Sales
• Customer Service & Support
• Management & Leadership
• Retail

Formation minimale

Diplôme professionnel

Expérience minimale

2+ ans

Postuler avant le

13 sept. 2026

Langue de l’offre

anglais

Heures de travail

38 heures par semaine

Niveau d’expérience

Mid-Senior level