IT Service Desk Analyst
Offre en anglaisProvide Level 1 technical support to KFC restaurant team members via phone, email, and online channels. Manage technology incidents, service requests, and how-to inquiries from initial contact through to final resolution.
- Hybride
- Vaughan, ON
- Publié 15 juin 2026
- 1 poste
Résumé du poste
Provide Level 1 support to KFC restaurant team members via telephone, email and online in response to technology incidents, service requests and how-to inquiries from initial contact to final resolution.
Ce que vous ferez
Provide Level 1 technical support to KFC restaurant team members via phone, email, and online channels. Manage technology incidents, service requests, and how-to inquiries from initial contact through to final resolution.
Exigences
Requires a technical college degree or equivalent experience and 1-2 years of IT support experience. Proficiency with POS systems and ITSM tools like ServiceNow or Zendesk is essential.
Avantages
• Paid Vacation • Personal Days • Paid Holidays • Health Benefits • Dental Benefits • HSA • PSA • Life Insurance • Disability Coverage • Employee Assistance Program (EAP) • Virtual Care • Paid Parental Leave • RRSP • DPSP • Tuition Reimbursement • Employee Referral Rewards
Compétences indiquées
- Service à la clientèleSouhaitée
Autres compétences pertinentes
Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.
- Level 1 Support
- POS Support
- Customer Service
- Analytical Skills
- Problem-solving
- ITSM Tools
- ServiceNow
- Zendesk
- Interpersonal Communication
- Written Communication
- Oral Communication
- Hardware Support
- Software Support
- French Canadian Language
Domaines d’emploi
- Customer Service & Support
- Technology
- Food & Beverage
- Retail
- Hospitality
Renseignements supplémentaires
- Formation minimale
- Diplôme professionnel
- Expérience minimale
- 0+ ans
- Langue de l’offre
- anglais
- Heures de travail
- 40 heures par semaine
- Présence au bureau
- 3 jours par semaine