Reservation Agent | Full Time

Job Description What You'll Be Doing May Include, But Not Limited To Warmly answering phone calls within 3 rings and responding to emails within an hour within high volume times Making and modifying reservations Setting up billing on reservations (Individual pay own, master bill and direct bills) Delivering outstanding customer service to guests, both internal and external Answering inquiries regarding hotel services, amenities, and outlets Following all hotel procedures including but not limited to: PCI compliance and guest privacy Supporting other units, such as sales and catering department Solve problems and or suggest alternatives to situations that arise Review reports and understand daily responsibilities Be able to see big picture and make business decisions Assisting with other tasks that assigned What You Need For This Position Entry-level experience with low to medium technical knowledge Ability to work independently and as part of a team Strong multitasking, time management, and prioritization skills Comfortable working in a fast-paced environment Positive, professional guest interaction and rapport-building skills Excellent written and verbal communication, listening, and comprehension skills Strong problem-solving skills with the ability to suggest improvements Computer proficiency with strong typing skills; Excel and Word preferred Experience with Opera or other Rooms Management Systems a plus General knowledge of local attractions and surrounding areas Ability to maintain an organized, clean workspace Compliance with safety and health code standards What’s In It For You Medical/Dental/Vision (Full-Time option) 401K with 100% match up to 3% (Full-Time option) Parental Leave Program (Full-Time Option) Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc. Shift meal provided per day 10% Discount on GHG outlets Discounted hotel rates at Choice Hotels Worldwide Top Reasons to Work With GHG We are one of the Nation's 101 Best and Brightest Companies to work for You’ll have the opportunity to work with a Front Office team that is fun, high-energy, and passionate about providing a memorable guest experience You will grow your skills and experience in an environment that encourages growth and development

The Reservation Agent is responsible for managing hotel reservations, handling billing, and providing high-quality customer service via phone and email. They also support sales and catering departments while ensuring compliance with PCI and guest privacy standards.

This is an entry-level position requiring strong communication, multitasking, and computer proficiency, specifically with Excel and Word. Experience with Opera or other Rooms Management Systems and knowledge of local attractions is a plus.

• Medical Insurance • Dental Insurance • Vision Insurance • 401K with 100% match up to 3% • Parental Leave Program • Employee Assistance Program • Health and Wellness reimbursement • Shift meal • 10% Discount on GHG outlets • Discounted hotel rates at Choice Hotels Worldwide

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Reservation Management
• Billing
• Multitasking
• Time Management
• Written Communication
• Verbal Communication
• Problem Solving
• Typing
• Microsoft Excel
• Microsoft Word
• Opera PMS
• Rooms Management Systems
• Rapport Building
• Prioritization
• Listening Skills

• Hospitality
• Customer Service & Support
• Administrative

Expérience minimale

0+ ans

Postuler avant le

30 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level