Zhané mahbeer-jayme

Bilingual customer care representative working in English and French, most recently at Canada Life and before that at CIBC, handling a high volume of inbound client calls on benefits, claims and account inquiries, investigating concerns across multiple internal systems and documenting outcomes for follow-up. Earlier roles include team lead, keyholder and event planner at Purple Moose, valet attendant at INDIGO - The St-Regis, and office coordinator positions at Seneca College and Startadaycare.ca covering administrative support, calendar and travel management, and event coordination. Studied Pre-Health Sciences at Durham College, Journalism at Seneca College and Fashion Marketing at Lasalle College. Works with Microsoft Word, Excel and PowerPoint.

• Administrative
• Administrative Support
• Souci du détail
• Collaboration
• collaborative
• Communication
• Communication Skills
• coordination
• Customer
• Service à la clientèle
• Data Validation
• Decision Making
• Documentation
• Anglais
• Français
• GitHub
• Leadership
• Microsoft
• Microsoft Excel
• Microsoft Office
• Microsoft Outlook
• Microsoft Word
• Multitasking
• Office Administration
• Sens de l’organisation
• Résolution de problèmes
• record keeping
• Reporting
• Salesforce
• SAP
• scheduling
• Strong Communication
• Team Leadership
• Travail d’équipe
• Gestion du temps
• Training
• written communication

1. Bilingual Customer Care Representative

   Canada Life

   janv. 2024 to janv. 2025

   • Handled a high volume of inbound client calls in both English and French, providing accurate information and timely resolutions regarding, benefits, claims, and account inquiries. • Investigated client concerns by navigating multiple internal systems, verifying account details, and identifying the appropriate next steps or department for resolution. • Consistently met quality assurance standards while delivering accurate, compliant, and professional customer service. • Documented client interactions and outcomes using internal tools, ensuring clear records for follow-up.

2. Bilingual Customer Care Representative

   CIBC

   janv. 2023 to janv. 2024

   • Handled incoming client calls, providing accurate information and timely assistance. • Resolved client inquiries and issues through active listening and efficient problem-solving. • Communicated effectively in English and French to meet diverse client needs. • Documented client interactions and outcomes using internal tools, ensuring clear records for follow-up.

3. Valet Attendant

   INDIGO - The St-Regis

   janv. 2022 to janv. 2022

   • Provided overnight valet and guest vehicle services in a luxury hotel environment. • Assisted guests with vehicle retrieval, parking coordination, and customer service. • Worked independently during overnight operations while maintaining professional guest service standards.

4. Team Lead, Keyholder, Event Planner

   Purple Moose

   janv. 2019 to janv. 2022

   • Drive sales by leveraging in-depth product knowledge and providing educational support to clients. • Deliver exceptional guest experiences to foster client loyalty and long-term relationships. • Recognize and celebrate individual and team achievements using organizational tools and collaborating with store management to develop creative recognition strategies. • Lead, supervise, mentor, and delegate tasks effectively to team members. • Monitor sales and resolve inventory discrepancies, supporting accurate inventory audits. • Coordinate services for events, including catering, signage, displays, and printing. • Develop detailed proposals for events and ensure timely submission before deadlines

5. Office Coordinator

   Seneca College

   janv. 2018 to janv. 2019

   • Provided administrative and project support to senior management, ensuring seamless operations. • Supervised and mentored a team of 4 staff members. • Maintained and organized electronic and physical files for onsite and offsite events. • Acted as the primary liaison between senior management, students, and faculty.

6. Office Coordinator / Personal Assistant

   Startadaycare.ca

   janv. 2015 to janv. 2017

   • Delivered administrative support to senior management and developed tailored bilingual business plans for clients. • Managed calendars, scheduled appointments, and coordinated travel arrangements. • Organized open houses for new clients and conducted pre- and post-event analyses for continuous improvement. • Served as the first point of contact for calls and emails, ensuring prompt and professional responses. • Enhanced organizational efficiency through proactive planning and time management.

1. Durham College

   Pre-Health Sciences, Pre-Health Sciences

   2020 to 2021

2. Seneca College

   Journalism, Journalism

   2018 to 2019

3. Lasalle College

   Fashion Marketing, Fashion Marketing

   2014 to 2016

• anglaisLangue maternelle
• françaisLangue maternelle