Food Service Supervisor

Food Service Supervisor/Shift Manager A&W – Colwood, BC Island Burgers Inc. Location: 1778 Old Island Highway, Victoria, BC A&W in Colwood is seeking reliable, experienced Food Service Supervisors to join our leadership team in a full-time, permanent role. This opportunity is well suited to individuals who value responsibility, take pride in their work, and are looking for long‑term, stable employment that offers career growth opportunities with a respected Canadian brand. Position Details Wage: $21.00 per hour Hours: 32-40 hours per week Positions Available: 2 Employment Type: Full-time, Permanent Language: English Start Date: As soon as possible What We Offer Consistent, year‑round employment A respectful, people‑centred workplace Opportunities for growth, increased responsibility and career advancement We recognize that employees have commitments outside of work, and we strive to offer flexible scheduling where operationally possible. Optional, employee‑contributed Medical and Dental Benefits (single or family), including: Pharmaceuticals and Hospital Care Paramedical Services and Medical Equipment Vision Care and Travel Coverage Basic and Optional Life Insurance Optional, employee‑contributed Group RRSP About Us The McMurray Group owns and operates A&W Restaurants throughout Western Canada. We are committed to building strong workplaces where people stay and build their careers through open communication, mutual respect, and recognition of a job well done. Our supervisors play a key role in creating professional, well‑run restaurants. Role Overview As a Food Service Supervisor/Shift Manager, you will be responsible for overseeing daily restaurant operations during assigned shifts. You will lead front‑line staff, support operational decisions, and ensure food quality, safety, cleanliness, and customer service meet A&W standards. This is a hands‑on leadership role for individuals who are comfortable taking ownership of their shift and supporting both people and performance. Key Responsibilities Leadership & Operations Supervise and coordinate staff activities during assigned shifts Assign stations, manage breaks, and ensure proper staffing levels Open and/or close the restaurant, including safe and cash‑handling procedures Address operational, staff, or guest concerns professionally and calmly Support training, coaching, and onboarding of new employees Ensure compliance with food safety, sanitation, and workplace safety standards Complete shift documentation and required records accurately Inventory & Cash Control Assist with inventory counts and monitoring waste and usage Follow established cash‑handling and loss‑prevention procedures Support basic food and labour cost control Assist with routine administrative and reporting tasks Customer Experience Maintain a clean, organized, and welcoming restaurant environment Ensure guests receive prompt, friendly, and consistent service Handle guest concerns using A&W service recovery standards Ensure team appearance and conduct meet A&W brand expectations Qualifications & Experience Completion of secondary school or equivalent Minimum 3 years of experience in food service Previous lead, senior crew, or supervisory experience preferred FOODSAFE Level 1 required (Level 2 considered an asset) Strong communication and organizational skills Dependable, mature, and comfortable working independently Ability to succeed in a fast‑paced, accountable environment Working Conditions Fast‑paced restaurant environment Standing and walking throughout shifts, with repetitive tasks typical of a food service environment Occasional lifting of up to 14 kgs (approx. 31 lbs) Shift work including mornings, evenings, weekends, and statutory holidays Posted: Aug 19, 2026, 2026 How to Apply Please ensure you provide a current and relevant resume, including applicable work experience and references. Applicants must be legally authorized to work in Canada. Applications without work authorization will not be considered. Application Options We encourage candidates to apply through the posting link for priority processing. If the link is not working, you may submit your resume using one of the options below: • Online: https://mcmurraygroupofcompanies.applytojob.com • In person at the restaurant location • By mail: Recruitment – A&W McMurray Group, 2739 30th St., Vernon, BC, V1T 5C6 If you are viewing this posting, the position has not yet been filled. Only qualified applicants will be contacted for assessments and interviews.

The Food Service Supervisor oversees daily restaurant operations, including leading front-line staff and ensuring compliance with food safety and quality standards. They are responsible for managing inventory, cash control, and maintaining a clean, welcoming environment for guests.

Candidates must have a minimum of 3 years of food service experience and possess a FOODSAFE Level 1 certification. A secondary school diploma or equivalent is required, along with strong leadership and organizational skills.

• Medical benefits • Dental benefits • Pharmaceuticals and hospital care • Paramedical services • Medical equipment • Vision care • Travel coverage • Basic life insurance • Optional life insurance • Group RRSP

• Service à la clientèleSouhaitée
• LeadershipSouhaitée
• Salubrité alimentaireSouhaitée
• Manipulation d’argentSouhaitée
• CommunicationSouhaitée
• Gestion des stocksSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Leadership
• Staff supervision
• Inventory management
• Cash handling
• Food safety
• Customer service
• Operational management
• Training and coaching
• Loss prevention
• Conflict resolution
• Scheduling
• Reporting
• Communication
• Organizational skills
• Food Quality Assurance And Control
• Cash Control
• Supervision
• Organizational Skills
• Shift Work
• Cleanliness
• Customer Service
• Food Services
• English Language
• Optometry
• Food Safety And Sanitation
• Operations
• Pharmaceuticals
• Sanitation
• Coaching
• Restaurant Operation
• Service Recovery
• Workplace Safety
• Payroll Cost
• Customer Complaint Resolution

• Food & Beverage
• Management & Leadership
• Hospitality
• Customer Service & Support
• Retail
• Food Service Supervisor
• Restaurant / Food Service Supervisor
• Restaurant Managers
• First-Line Supervisors of Food Preparation and Serving Workers

Formation minimale

Études secondaires

Expérience minimale

3+ ans

Postuler avant le

17 nov. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine