Assistant Manager, In Room Dining

Résumé du poste

The Assistant Manager supports daily In-Room Dining operations by supervising staff, ensuring service standards, and managing administrative tasks like scheduling and payroll. They also monitor departmental productivity, maintain health and safety compliance, and drive revenue through effective merchandising and guest service.

Détails du poste

Company Description A Storied Past. A Brilliant Future. For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story. Why work for Fairmont? A Rich History Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark. A Culture of Excellence Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service. Grow, Learn and Enjoy! Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential. New Energy for A Storied Landmark As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead. About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. Job Description Specific Roles and Responsibilities That Create the Essential Toronto Experience: The Assistant In-Room Dining Manager supports the In-Room Dining Manager in the daily operation of the department, ensuring exceptional service standards, operational efficiency, and a positive colleague and guest experience. Key Responsibilities Support the daily operation of In-Room Dining, including service execution, scheduling, opening and closing duties, payroll support, reporting, and other administrative responsibilities. Supervise and support the In-Room Dining team to ensure prompt, professional, and courteous food and beverage service for all room service orders and suite set-ups. Maintain high standards of guest satisfaction, colleague engagement, cleanliness, sanitation, and health & safety compliance. Assist in monitoring departmental productivity, labor costs, revenues, and operational expenses to support financial objectives. Support the implementation and adherence of departmental standards, policies, and Standard Operating Procedures. Assist with colleague training, coaching, performance development, and fostering positive working relationships within the department. Conduct pre-shift briefings and maintain effective communication with Culinary and other hotel departments to ensure seamless operations. Support promotional, merchandising, menu, and marketing initiatives to drive revenue and enhance the guest experience. Participate in regular operational and cleanliness inspections to ensure compliance with hotel and health standards. Maintain a visible floor presence during service periods and lead by example through hands-on operational support. Monitor inventory, supplies, equipment, fixtures, and furniture to ensure operational readiness and proper maintenance. Handle guest reservations, special requests, and service recovery situations with professionalism and care. Assist with departmental budgeting, monthly reporting, sales tracking, and achievement of operational goals and service metrics. Support departmental participation in hotel environmental and sustainability initiatives. Maintain knowledge of the outlet’s POS system and ensure hotel standards, policies, and procedures are consistently followed. Attend meetings as required and perform additional duties or special projects as assigned. Qualifications Must have excellent interpersonal, communication and organizational skills Must be MS Word, Excel and E-mail literate Understand and be committed to the health and safety issues in the workplace Previous management experience in a food and beverage setting, particularly in a restaurant Must be a highly motivated individual who is able to achieve results with minimal supervision Minimum of 3 years previous experience in a supervisory/management position in a union environment Physical Aspects of Position (included but not limited to): Constant standing and walking throughout shift Frequent lifting and carrying up to 30 lbs Constant kneeling, pushing, pulling, lifting Frequent ascending or descending ladders, stairs and ramps Additional Information What’s in it for you? The salary range for this position is $60,960- 70,000. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience and/or work location Free Meals: Healthy meals on us every shift. Travel Discounts: Sweet deals at Accor hotels worldwide. Dry Cleaning: Free dry-cleaning for your work gear. Skill Up: Custom learning programs to boost your talents. Impact: Join our Health & Wellness, Sustainability, and DEI Committees. Level Up: Unlock new career heights with exciting growth paths. This posting is for an existing vacancy. AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. BE PART OF OUR FUTURE. Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks. Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected] Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates. Job-Category: Food & Beverage Job Type: Permanent Job Schedule: Full-Time

Ce que vous ferez

The Assistant Manager supports daily In-Room Dining operations by supervising staff, ensuring service standards, and managing administrative tasks like scheduling and payroll. They also monitor departmental productivity, maintain health and safety compliance, and drive revenue through effective merchandising and guest service.

Exigences

Candidates must have at least 3 years of supervisory or management experience in a unionized food and beverage environment. Proficiency in MS Word, Excel, and email is required, along with strong interpersonal and organizational skills.

Avantages

• Free meals • Travel discounts • Dry cleaning • Skill development programs • Health and wellness committee • Sustainability committee • DEI committee

Compétences indiquées

• Operational Efficiency · Souhaitée
• Budgeting · Souhaitée
• Team Supervision · Souhaitée
• Communication · Souhaitée
• Gestion des stocks · Souhaitée
• scheduling · Souhaitée
• Conflict Resolution · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Food and beverage management
• Team supervision
• Service standards
• Operational efficiency
• Scheduling
• Payroll support
• Guest satisfaction
• Sanitation compliance
• Health and safety
• Budgeting
• Inventory management
• POS system
• Communication
• Organizational skills
• Performance development
• Conflict resolution
• Sales Reporting
• Operational Efficiency
• Furniture Cleaning
• Sustainability Initiatives
• Inventory Monitoring
• Professionalism
• Organizational Skills
• Effective Communication
• Service Standards
• Self-Motivation
• Microsoft Word
• Microsoft Excel
• Literacy
• Artificial Intelligence
• Management
• Cleanliness
• Discounts And Allowances
• Dry Cleaning
• Standard Operating Procedure
• Marketing
• Innovation
• Interpersonal Communications
• Mentorship
• Merchandising
• Operations
• Sanitation
• Coaching
• Restaurant Operation
• Service Recovery
• Reservations

Domaines d’emploi

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support
• Administrative
• Assistant Dining Room Manager
• Busser / Banquet Worker / Cafeteria Attendant
• Food Service Counter Attendants
• Dining Room and Cafeteria Attendants and Bartender Helpers