Customer Success Associate (12-14 Month Contract, Maternity Cover)

- In this role, you’ll act as a trusted advisor and strategic partner, helping customers unlock the full business value of the Achievers recognition and engagement platform - You’ll drive product adoption, identify growth opportunities, and influence expansion by showcasing best practices and measurable outcomes - Working closely with senior stakeholders, you’ll help design and execute recognition strategies that deliver ROI and support long-term customer retention and growth - Provide expertise on the Achievers platform and highlight key features and functionality allowing the customer to execute their employee recognition strategies - Establish measurable goals and KPIs for your customer accounts - Track all implementation and post-implementation adoption activities - Drive usage and adoption of the platform and communicate best practices by hosting virtual meetings - Meet with your customers face-to-face to plan program rollouts and explore cross-functional use cases where Achievers can help meet needs - Connect with your customers to update on outstanding queries, reports and campaigns - Manage a revenue pipeline while up-selling and cross-selling within the existing programs - Strategic about account growth, identifying long-term opportunities, and aligning customer success initiatives with broader sales and revenue goals - Lead customer workshops and training around product updates & new features - Provide regular status reports to stakeholders on progress against established goals and manage account escalations - Understand your customers’ requirements and their level of adoption of the Achievers platform to proactively assess risk in upcoming contract renewals - Recognize your peers for being awesome! ### Benefits - Parental Leave Top-up 👶🏼 - RRSP Matching 🙌🏼 - Flexible Vacation 🏖️ - Health Benefits and Life Insurance Coverage Upon Your First Day 🩺 - Employee and Family Assistance Program 🤝🏽 - Internal Mentorship Program 🎓 - Full access to the LinkedIn Learning Library 👩‍💻 - Employee-Led Employee Resource Groups 👏🏼 - A beautiful office space located in Liberty Village, Toronto 🇨🇦 - Participation in our Points-based Employee Recognition Program ✨ - Opportunities for professional development and career growth 📈- If you’re passionate about customer success, energized by technology, and motivated by driving results, this could be the perfect opportunity for you - Bachelor’s Degree - Individuals who have completed formal sales training through a recognized program - 2+ years of account management experience at a software/SAAS company - Strong customer-facing skills including expectation management, communication skills, information management - Experience in preparing and delivering presentations targeted to a senior audience - Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience - Experience managing a sales pipeline and carrying a sales quota - Strong business acumen and proven ability to influence decision makers in various sizes of organizations - Demonstrated analytical skills utilizing Excel and/or PowerPoint to arrange and display relevant information during customer business reviews - Proficiency with CRMs such as Salesforce or other force.com platforms

• Parental Leave Top-up • RRSP Matching • Flexible Vacation • Health & Life Insurance from Day One • Employee & Family Assistance Program • Internal Mentorship Program • LinkedIn Learning Library Access • Employee Resource Groups • Modern Toronto office • Points-based Recognition Program • Professional development opportunities