Customer Success Manager I

\n How you'll shape Customer Success at Achievers: * Provide expertise on the Achievers platform and highlight key features and functionality allowing the customer to execute their employee recognition strategies * Establish measurable goals and KPIs for your customer accounts * Track all implementation and post-implementation adoption activities * Drive usage and adoption of the platform and communicate best practices by hosting virtual meetings * Meet with your customers face-to-face to plan program rollouts and explore cross-functional use cases where Achievers can help meet needs * Connect with your customers to update on outstanding queries, reports and campaigns * Manage a revenue pipeline while up-selling and cross-selling within the existing programs * Lead customer workshops and training around product updates & new features * Provide regular status reports to stakeholders on progress against established goals and manage account escalations * Understand your customers’ requirements and their level of adoption of the Achievers platform to proactively assess risk in upcoming contract renewals * Recognize your peers for being awesome! Experience we feel will set you up for success: * 3+ years of account management experience at a software/SAAS company * Strong business acumen and proven ability to influence decision makers in various sizes of organizations * Formal sales training through a recognized program * Proficiency with CRMs such as Salesforce or other force.com [http://force.com/] platforms * Experience in preparing and delivering presentations targeted to a senior audience * Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience * Demonstrated analytical skills utilizing Excel and/or PowerPoint to arrange and display relevant information during customer business reviews * Experience managing a sales pipeline and carrying a sales quota * Strong customer-facing skills including expectation management, communication skills, information management * Bachelor’s Degree \n

Own the strategy and long-term success of mid-market customers by driving product adoption and identifying growth opportunities. Act as a trusted advisor to design recognition strategies that deliver ROI and ensure customer retention.

Requires 3+ years of SaaS account management experience and proficiency with CRMs like Salesforce. A Bachelor's degree and a proven ability to influence senior decision-makers are essential.

• Recognition and Rewards program • Health Benefits • Life Insurance Coverage • Parental Leave Top-up • Employer matched RRSP contributions • Flexible Vacation • Employee and Family Assistance Program • Professional development and career growth • Employee Resource Groups • Well-being events

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Account Management
• SaaS
• Business Acumen
• Salesforce
• Presentation Skills
• Analytical Skills
• Excel
• PowerPoint
• Pipeline Management
• Customer Communication
• Strategic Planning
• KPI Tracking
• Upselling
• Cross-selling
• Stakeholder Management
• Technical Solutioning

Formation minimale

Baccalauréat

Expérience minimale

2+ ans