Dispatcher

About Action Force Transport Action Force Transport has been a trusted name in Canadian logistics for over 20 years. With our head office in Brampton, ON, and terminals in Langley (BC), Calgary (AB), and Montreal (QC), we specialize in long-haul, temperature-controlled LTL and FTL intermodal transportation from coast to coast. As our operations continue to grow, we are looking for a dedicated Dispatcher to join our team and support our commitment to reliable, efficient service. Position Overview The Dispatcher plays a key role in day-to-day operations by coordinating drivers, ensuring timely pickups and deliveries, and acting as a communication hub between customers, drivers, and internal teams. This role requires strong organization, quick decision-making, and the ability to perform in a fast-paced environment. Key Responsibilities • Schedule delivery and pickup appointments with shippers, receivers, and distribution centers via phone and email. • Plan and assign next-day routes for LTL and FTL operations. • Monitor driver movement using tracking systems; maintain regular communication to ensure efficiency and compliance. • Troubleshoot and resolve issues related to pickups, deliveries, delays, and route changes. • Update shipment statuses in the internal system (scheduled, picked up, in transit, delivered, exceptions). • Respond promptly to incoming emails and phone calls from customers, providing accurate shipment updates. • Report and manage shipment refusals (damage, wrong product, temperature issues) and coordinate next steps with customers. • Dispatch drivers according to workload, schedules, and operational priorities; support emergency or last-minute adjustments. • Perform accurate and timely data entry and documentation. Required Skills & Competencies • Experience managing LTL/FTL dispatch operations. • Strong attention to detail and accuracy in fast-moving situations. • Ability to prioritize tasks from most urgent to least urgent. • Clear, professional communication with drivers, customers, and internal teams. • Confident decision-making and problem-solving ability. • Knowledge of the Greater Toronto Area and Greater Montreal Area is an asset. • Proficiency with dispatch software, email systems, and general computer applications. Education & Qualifications • High school diploma (post-secondary education is an asset). • Ability to learn quickly and adapt to new systems and processes. • Minimum 2 years of truck dispatching experience. Compensation Competitive starting salary with strong opportunities for growth as the company continues to expand. How to Apply If you are a detail-oriented professional with a passion for the transport industry, we would love to hear from you! Please submit your resume and a cover letter detailing your qualifications and experience via LinkedIn or email us at [email protected]

The Dispatcher coordinates drivers and schedules pickup and delivery appointments to ensure efficient LTL and FTL operations. They act as the primary communication link between customers and internal teams while troubleshooting route delays and shipment exceptions.

Candidates must have a minimum of 2 years of truck dispatching experience and a high school diploma. Proficiency in dispatch software and strong organizational skills are required to manage fast-paced logistics operations.

• Gestion du tempsSouhaitée
• Résolution de problèmesSouhaitée
• Saisie de donnéesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• LTL Dispatch
• FTL Dispatch
• Route Planning
• Driver Coordination
• Shipment Tracking
• Problem Solving
• Data Entry
• Customer Communication
• Time Management
• Dispatch Software Proficiency

• Logistics
• Transportation
• Manufacturing
• Customer Service & Support
• Administrative

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Postuler avant le

14 févr. 2027

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level

Mode de candidature

La candidature directe est offerte