Adhilakshmi Tadechete

Business and customer-focused professional with 7+ years of experience across client relationships, digital marketing, analytics, CRM-enabled operations and customer-facing operations. Experienced in understanding customer and business needs, analyzing performance metrics, coordinating cross-functional priorities and translating data into actionable insights. Highly organized communicator with strong analytical, problem-solving and stakeholder management skills, with experience supporting customer success, operational efficiency and business growth

• Agile
• Souci du détail
• Analyse d’affaires
• Communication
• Service à la clientèle
• Analyse de données
• Saisie de données
• Visualisation de données
• Anglais
• Analyse financière
• Google Workspace
• HTML
• Gestion des stocks
• Jira
• Logistique
• Microsoft Excel
• Microsoft Office
• Microsoft Outlook
• Microsoft Word
• MySQL
• Sens de l’organisation
• Power BI
• Résolution de problèmes
• Gestion de produit
• Gestion de projet
• Assurance qualité
• Collecte des exigences
• Opérations de vente au détail
• Vente
• SQL
• Gestion de la chaîne d’approvisionnement
• Travail d’équipe
• Gestion du temps
• Opérations d’entrepôt

1. Customer Service & Operations Associate

   Walmart Canada

   janv. 2023 to Aujourd’hui

   Renovation | Merchandising | Omni Fulfillment • Resolve customer inquiries, transactions, returns and order issues while identifying needs and coordinating solutions. • Process customer requests and order information accurately using POS and digital retail systems. • Coordinate across teams to resolve inventory, product availability, fulfillment and operational issues. • Support inventory accuracy, merchandising and promotional execution in a high-volume environment. • Handle escalated concerns while maintaining accurate documentation, policy compliance and customer experience.

2. Digital Marketing Manager

   Marella Softlabs India

   nov. 2016 to déc. 2022

   • Gathered client requirements and translated business needs into actionable strategies, workflows and project deliverables. • Analyzed customer, campaign and operational data to identify trends, performance gaps and business opportunities. • Developed Power BI dashboards and KPI reports to track performance metrics and deliver actionable insights to stakeholders. • Managed client relationships, stakeholder communication, reporting and issue resolution across multiple accounts. • Used Microsoft Dynamics 365 and Power Automate to manage CRM data, automate workflows and improve process efficiency. • Coordinated cross-functional projects, priorities and process improvements while leading a 5-member marketing team. • Led multi-channel initiatives across SEO, PPC, email, content and social media to support acquisition and business growth.

1. Fleming College

   Graduate Certificate, Global Business Management

   Toronto, Canada

   2023 to 2024

2. Sathyabama Institute of Science and Technology

   Bachelor of Technology, Information Technology

   India

   2014 to 2018