Service Coordinator

If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the GDI Ainsworth team today! Job Summary: The Service Coordinator/Dispatcher is the initial point of contact between the customer and field personnel. Receiving calls by telephone, the Service Coordinator/Dispatcher will troubleshoot to identify the cause of the customer’s concern, and if possible, provide technical support. In the event that the Service Coordinator/Dispatcher is unable to provide assistance, the individual will efficiently schedule service work, clearly inform field personnel of the servicing work to be done, and ensure field personnel have the required information to perform the work. The Service Coordinator/Dispatcher will also record accurately and in detail all work performed by field personnel, including the outcome. Key Responsibilities: * Coordinate and manage the delivery of preventative maintenance and service contracts by interpreting contract requirements and scheduling internal technicians and third-party resources to ensure successful execution. * Triage and prioritize client service requests in collaboration with the Network Operations Centre (NOC), assigning BAS Service Technicians based on urgency, workload, technical expertise, and geographic location. * Support the execution of quoted work orders by coordinating materials procurement, issuing purchase orders, scheduling resources, communicating project updates to clients, and ensuring completion of all required closeout documentation. * Answer incoming service calls promptly and log requests accurately * Prioritize, schedule, and dispatch work orders to field technicians, ensuring timely service delivery. * Update customer portals and communicate work order status as needed. * Coordinate with customers and technicians to gather missing information and confirm service completion. * Develop and manage technician schedules based on job urgency, location, and skill requirements. * Support field staff and interface with internal teams to ensure service success. * Review completed work daily for accuracy and completeness. * Process technician payroll and assist with administrative duties as needed. * Act as a customer advocate to resolve issues and improve service quality. * Continuously improve scheduling and dispatch processes to enhance customer satisfaction. * Follow all company policies, including safety and quality standards. * Perform other duties as assigned by management. Qualifications: * 2-4 years of experience as a Dispatcher is considered an asset. * Knowledge of HVAC and BAS systems is preferred. * Data Entry to Customer Web Portals * Proficiency with MS Office applications; Excel is essential. * Ability to follow and perform to customer guidelines * Management of trades and subs to DNE guidelines * Excellent customer service skills. * Excellent verbal and written communication skills * Attention to detail and multi -tasking * Ability to exercise independent judgment and take initiative. * Ability to work effectively under pressure. * Graduate from a career college an asset. * Demonstrated coordination, organizational, and interpersonal skills. * Bilingual considered an asset, but not required. The salary range is $65,000 - $75,000 per year. Actual salaries will vary based on factors such as education, experience, knowledge, skills, and abilities, as well as alignment with market data. The base salary is just one component of Ainsworth’s total compensation package, which also includes additional rewards and benefits such as short-term incentives and health insurance, among others. This posting is for an active and current vacancy; interested applicants are encouraged to apply as soon as possible. Why work at GDI Ainsworth? GDI Ainsworth is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following: Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted. GDI Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request. GDI Ainsworth is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.

The Service Coordinator acts as the primary point of contact for customers, troubleshooting concerns and dispatching field technicians to perform service work. They are responsible for managing preventative maintenance contracts, coordinating materials, and ensuring all work orders are accurately documented and completed.

Candidates should have 2-4 years of dispatching experience and proficiency in MS Office, particularly Excel. Knowledge of HVAC and BAS systems is preferred, along with strong organizational and communication skills.

• Comprehensive health benefits • Dental benefits • Medical benefits • Wellness supports • RSP matching • Generous vacation • Service milestones • Peer recognition • Employee discounts

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Microsoft ExcelSouhaitée
• CommunicationSouhaitée
• Saisie de donnéesSouhaitée
• Gestion des stocksSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Dispatching
• Customer service
• Scheduling
• Technical support
• Data entry
• HVAC systems
• BAS systems
• MS Office
• Excel
• Communication
• Multi-tasking
• Problem solving
• Inventory management
• Payroll processing
• Contract management
• Workplace Inclusivity
• Administrative Functions
• Microsoft Excel
• HVAC
• Technical Support
• Multilingualism
• Building Management System
• Management
• Customer Service
• Procurement
• Customer Advocacy
• Data Entry
• Innovation
• Web Portals
• Interpersonal Communications
• Multitasking
• Operations
• Proactivity
• Purchasing
• Quality Management
• Triage
• Troubleshooting (Problem Solving)
• Team Oriented
• Coordinating
• Prioritization
• Detail Oriented

• Customer Service & Support
• Administrative
• Trades
• Construction
• Engineering
• Service Coordinator
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

Formation minimale

Diplôme professionnel

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine