Supervisor - Ticket Agents

WHY JOIN AIR INUIT Every day, something extraordinary happens in the skies above Nunavik. At Air Inuit, we’re not just flying planes, we’re connecting communities, delivering essentials, and making a meaningful impact. We’re looking for dedicated individuals ready to take their careers to new heights. If you're driven by purpose and motivated by challenge, your journey starts here. ABOUT US Since 1978, Air Inuit is more than just an airline, it is a lifeline. Born from the vision and resilience of the Inuit of Nunavik, and proudly owned through the Makivvik Corporation, Air Inuit has connected communities across the vast, breathtaking expanse of Northern Quebec and beyond. Air Inuit’s aircraft have soared through some of the world’s most challenging skies, 24 hours a day, 365 days a year. From the versatile Twin Otter to the powerful Boeing 737-800NG, a fleet of over 35 aircraft carries not just passengers and cargo, but stories, hopes, and essential services to the people of the Nunavik. Behind every flight is a team of over 1,300 dedicated professionals and each one committed to a shared mission: to operate with safety, reliability, and heart. Air Inuit is more than transportation, it’s a symbol of self-determination, a bridge between tradition and progress, and a testament to what’s possible when a community takes flight together. ROLE OVERVIEW Reporting to the appropriate manager, the incumbent is responsible for supervising and coordinating Ticket Counter activities to ensure safe, compliant, and efficient daily operations. The role includes supporting and mentoring staff, ensuring adherence to company policies and applicable regulations, addressing escalated customer inquiries, and working closely with other departments to meet operational needs. THE ROLE IN DEPTH * Carry out all necessary functions pertaining to supervision and coordination of the Ticket Counter. * Ensure that employees follow company policies and applicable regulations for security and transportation compliance. * Assure staff is trained and mentored. * Respond to escalated customer inquiries. * Coordinate with other departments. * Support the team and department according to operational needs. WHAT SETS YOU APART * High school diploma or equivalent work experience; * Minimum 2 years’ experience in the airline industry in a similar position; * Basic knowledge of Office software such as Word, Excel, Outlook; * One year experience with the passenger check-in programs; * Bilingual (English/Inuktituk) or (French/Inuktituk) or (French/English); * Good communication skills both speaking and in writing; * The capacity to offer an excellent customer service; * Punctual and reliable; * Available to travel occasionally for training; * Available to work evenings, nights and weekends; * If the position is not filled locally, the candidate will be considered as having no specific base. COMPENSATION * Salary and benefits are determined according to company policy. WORKING CONDITIONS * Rotational position: 15 days of work followed by 13 days off. * If the position is not filled locally: * Air transport from Montreal as well as accommodation and a meal allowance are covered by the company for each rotation as per the company policy in effect. * The employee will be recognized as not having a designated base. BENEFITS OFFERED * Plan for your future with our Registered Retirement Savings Plan (RRSP). * Take care of yourself and your eligible dependents with comprehensive group insurance (life, medical and dental care, short- and long-term disability) fully paid by Air Inuit. * Enjoy 3 weeks of vacation (6%) to recharge. * Get quick, easy access to healthcare professionals through our telemedicine program (for you and your eligible dependents). * Access confidential support through our Employee and Family Assistance Program (EAP). * Enjoy worldwide flight privileges through our agreements with multiple airlines. * Plan your retirement with peace of mind through our retirement allowance program. * And even more perks: exclusive corporate discounts, profit sharing, and performance-based compensation programs. CANDIDACY Your next opportunity starts here: submit your application online by clicking Embark Now / Apply. We thank all applicants for their interest in this position. We are proud of our culture, which encourages diversity, equity and inclusion. We believe in fair employment practices. As such, all qualified candidates are considered for employment. However, only those selected for the recruitment process will be contacted. Air Inuit is committed to employment equity and invites applications from women, Aboriginal people, people with disabilities and members of visible minorities. The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.

The supervisor is responsible for coordinating ticket counter activities to ensure safe, compliant, and efficient daily operations. They also provide mentorship to staff, handle escalated customer inquiries, and collaborate with other departments to meet operational needs.

Candidates must have a high school diploma and at least two years of experience in the airline industry in a similar role. Proficiency in office software and experience with passenger check-in programs are required, along with the ability to work flexible shifts.

• Registered Retirement Savings Plan • Comprehensive group insurance • Life insurance • Medical care • Dental care • Short-term disability • Long-term disability • Vacation • Telemedicine program • Employee and Family Assistance Program • Worldwide flight privileges • Retirement allowance program • Corporate discounts • Profit sharing • Performance-based compensation

• Service à la clientèleSouhaitée
• Microsoft ExcelSouhaitée
• CommunicationSouhaitée
• Microsoft WordSouhaitée
• Microsoft OutlookSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Supervision
• Coordination
• Staff mentoring
• Customer service
• Policy compliance
• Security compliance
• Transportation compliance
• Conflict resolution
• Communication
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Passenger check-in systems
• Team leadership
• Employment Equity
• Resilience
• Bilingual (French/English)
• Dental Care
• Multilingualism
• Customer Service
• Employee Assistance Programs
• English Language
• French Language
• Mentorship
• Operations
• Telehealth
• Coordinating
• Customer Inquiries

• Transportation
• Customer Service & Support
• Management & Leadership
• Logistics
• Ticket Agent
• Reservation / Ticket Agent
• Travel Consultants and Clerks
• Reservation and Transportation Ticket Agents and Travel Clerks

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine