Guest Service Agent/Night Audit

ACTIVITIES: The duties and responsibilities for the Guest Service Representative/Night Auditor include, but are not limited to the following: * Create a welcoming environment for guests. * Register guests and assign rooms, accommodating special requests whenever possible. * Complete pre-registration and blocking of rooms for reservations/guest arrival. * Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures. * Understand room status and room status tracking. * Know room locations, types of rooms available, and room rates. * Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. * Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. * Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures. * Process guest check-outs. * Post and file all charges to guest, master, and city ledger accounts. * Work closely with all hotel departments to improve service delivery and efficiency. * Use proper telephone etiquette. * Coordinate guestroom maintenance work with the engineering and maintenance division. * Report any unusual occurrences or requests to the manager or supervisor. * Register guests into their guest rooms as per reservations & check out guests and settles accounts; collect and verify payments – cash, debit, and credit and maintain a float. * Post guest charges, compute guest bills, collect payments and make changes for hotel guests following all cash handling procedures as required by Hotel. * posting balances to all guest rooms and closing out the day's transactions; running accounts receivable reports; providing next-day reports to the Front Office, Executive Office, and other departments as required. * Verify and balance daily charges for all departments to customer folios, master accounts, and house accounts; make corrections as needed to ensure required documentation is obtained. * Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions. * Audit all income postings and charges. * Record and balance staff and house charges. * Prepare and transmit credit card deposits. * Process city ledger work to accounting. * Know all safety and emergency procedures, and is aware of accident prevention policies. * Ensure the work environment is tidy and well organized at all times (lobby). * Adhere to all health and safety guidelines and standards. COMPETENCIES WE ARE SEEKING: * Excellent communication skills in English * Must be able to speak, read, write, and understand the primary language(s) used in the workplace * Excellent organizational, interpersonal, and administrative skills * Proficient or familiar with computerized systems * Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations * Present a high degree of professional work ethic and image * High school graduate or equivalent * Availability to work day, evening, and night shifts any day of the week including weekends and holidays Pay range for our various positions takes into account multiple factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; education and certifications, work location and other business and organizational needs. THE COMPANY: InnVest Hotels manages a portfolio of 100 hotels across 18 internationally recognized brands, making us Canada’s largest independent hotel owner. Our management team also oversees day-to-day operations at nearly 90 additional hotels, making InnVest the largest independent operator in the country. Our properties span from Vancouver, BC to Corner Brook, NL, and range from roadside inns to luxury urban hotels, offering a diverse and dynamic hospitality experience. At InnVest, our mission is simple: deliver outstanding guest experiences and strong returns on quality hospitality investments. A career with us provides unique growth opportunities and invaluable exposure to Canada’s largest independently owned and operated hotel portfolio. To Learn more about InnVest visit https://innvesthotels.com [https://innvesthotels.com/]

The Guest Service Agent/Night Auditor is responsible for managing guest check-ins and check-outs, processing payments, and maintaining accurate room status records. Additionally, the role involves performing nightly audits, balancing daily charges, and coordinating with other hotel departments to ensure efficient service delivery.

Candidates must possess excellent communication skills in English and be proficient with computerized systems. A high school diploma or equivalent is required, along with the availability to work flexible shifts including nights, weekends, and holidays.

• Résolution de problèmesSouhaitée
• Souci du détailSouhaitée
• Manipulation d’argentSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Guest Service
• Night Audit
• Cash Handling
• Front Office Operations
• Reservations Management
• Communication Skills
• Organizational Skills
• Administrative Skills
• Computerized Systems
• Conflict Resolution
• Suggestive Selling
• Safety Procedures
• Attention To Detail
• Interpersonal Skills
• Problem Solving
• City Ledgers
• Accident Prevention
• Check Cashing
• Strong Work Ethic
• Administrative Functions
• Accounts Receivable
• Accounting
• Auditing
• Deposit Accounts
• Management
• Housekeeping
• Customer Service
• Communication
• Emergency Procedures
• English Language
• Front Office
• Selling Techniques
• Operations
• Telephone Skills
• Service Delivery Improvement
• Reservations
• Balancing (Ledger/Billing)

• Hospitality
• Customer Service & Support
• Administrative
• Finance & Accounting
• Guest Service Agent/Night Auditor
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

20 heures par semaine