Guest Service Agent

The duties and responsibilities for the Guest Service Representative include, but are not limited to the following: * Create a welcoming environment for our guests. * Register guests and assign rooms, accommodating special requests whenever possible. * Complete pre-registration and blocking of rooms for reservations/guest arrival. * Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures. * Understand room status and room status tracking. * Know room locations, types of rooms available, and room rates. * Use suggestive selling techniques to sell rooms and to promote other services of the hotel. * Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. * Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures. * Process guest check-outs. * Post and file all charges to guest, master, and city ledger accounts. * Work closely with all hotel departments to improve service delivery and efficiency. * Use proper telephone etiquette. * Coordinate guestroom maintenance work with the engineering and maintenance division. * Report any unusual occurrences or requests to the manager or supervisor. * Know all safety and emergency procedures, is aware of accident prevention policies. * Ensure the work environment is tidy and well organized at all times (lobby). * Adhere to all health and safety guidelines and standards.

The Guest Service Agent is responsible for managing guest registrations, room assignments, and check-out processes while maintaining a welcoming lobby environment. They also coordinate with housekeeping and maintenance departments to ensure efficient service delivery and handle guest inquiries or reservations.

Candidates must possess a strong understanding of hotel operations, including cash-handling procedures, room status tracking, and safety protocols. Excellent communication skills and the ability to use suggestive selling techniques to promote hotel services are required.

• Résolution de problèmesSouhaitée
• Manipulation d’argentSouhaitée
• Saisie de donnéesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Guest Service
• Front Desk Operations
• Cash Handling
• Reservation Management
• Suggestive Selling
• Telephone Etiquette
• Conflict Resolution
• Safety Procedures
• Housekeeping Coordination
• Data Entry
• Problem Solving
• Communication Skills
• City Ledgers
• Accident Prevention
• Check Cashing
• Housekeeping
• Customer Service
• Emergency Procedures
• Selling Techniques
• Telephone Skills
• Service Delivery Improvement
• Reservations

• Hospitality
• Customer Service & Support
• Administrative
• Guest Services Agent
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine