Night Audit - Part time

The duties and responsibilities for the Guest Service Representative/Night Auditor include, but are not limited to the following: * Create a welcoming environment for guests. * Register guests and assign rooms, accommodating special requests whenever possible. * Complete pre-registration and blocking of rooms for reservations/guest arrival. * Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures. * Understand room status and room status tracking. * Know room locations, types of rooms available, and room rates. * Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. * Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. * Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures. * Process guest check-outs. * Post and file all charges to guest, master, and city ledger accounts. * Work closely with all hotel departments to improve service delivery and efficiency. * Use proper telephone etiquette. * Coordinate guestroom maintenance work with the engineering and maintenance division. * Report any unusual occurrences or requests to the manager or supervisor. * Register guests into their guest rooms as per reservations & check out guests and settles accounts; collect and verify payments – cash, debit, and credit and maintain a float. * Post guest charges, compute guest bills, collect payments and make changes for hotel guests following all cash handling procedures as required by Hotel. * posting balances to all guest rooms and closing out the day's transactions; running accounts receivable reports; providing next-day reports to the Front Office, Executive Office, and other departments as required. * Verify and balance daily charges for all departments to customer folios, master accounts, and house accounts; make corrections as needed to ensure required documentation is obtained. * Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions. * Audit all income postings and charges. * Record and balance staff and house charges. * Prepare and transmit credit card deposits. * Process city ledger work to accounting. * Know all safety and emergency procedures, and is aware of accident prevention policies. * Ensure the work environment is tidy and well organized at all times (lobby). * Adhere to all health and safety guidelines and standards.

The Night Auditor is responsible for managing front desk operations, including guest registration, check-outs, and processing reservations. They must also perform nightly financial audits, balance daily charges, and coordinate with other hotel departments to ensure service efficiency.

Candidates should possess strong cash handling skills and a thorough understanding of hotel front office procedures. The role requires the ability to maintain a tidy work environment and adhere to all health, safety, and emergency protocols.

• Manipulation d’argentSouhaitée
• Saisie de donnéesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Guest Service
• Night Audit
• Cash Handling
• Reservations Management
• Conflict Resolution
• Telephone Etiquette
• Data Entry
• Reporting
• Suggestive Selling
• Safety Procedures
• Housekeeping Coordination
• Account Reconciliation
• City Ledgers
• Accident Prevention
• Check Cashing
• Accounts Receivable
• Accounting
• Auditing
• Deposit Accounts
• Housekeeping
• Customer Service
• Emergency Procedures
• Front Office
• Selling Techniques
• Telephone Skills
• Service Delivery Improvement
• Reservations
• Balancing (Ledger/Billing)

• Hospitality
• Customer Service & Support
• Finance & Accounting
• Administrative
• Night Auditor
• Receptionists (general)
• Hotel, Motel, and Resort Desk Clerks

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine