Agent.e de perception bilingue (Hybride) / Bilingual Perception Agent (Hybrid)
- Saint-Rémi, QC
- Hybride
- Publié 17 juin 2026
- 1 poste
Ouvre un site externe
- Type d’emploi
- Temps plein
- Niveau d’expérience
- Intermédiaire · 2+ ans
- Formation minimale
- Diplôme collégial
- Langue de l’offre
- français
- Heures de travail
- 40 heures par semaine
- Présence au bureau
- 2 jours par semaine
Résumé du poste
Manage overdue accounts by communicating with clients via phone, email, and SMS to negotiate sustainable payment arrangements. Assess financial situations and ensure compliance with provincial regulations and internal policies while maintaining detailed documentation.
Détails du poste
Manage overdue accounts by communicating with clients via phone, email, and SMS to negotiate sustainable payment arrangements. Assess financial situations and ensure compliance with provincial regulations and internal policies while maintaining detailed documentation. Requires a college diploma (DEC) and a minimum of 2 years of experience in collections. Candidates must be fully bilingual in English and French with strong negotiation and interpersonal skills.
Ce que vous ferez
Manage overdue accounts by communicating with clients via phone, email, and SMS to negotiate sustainable payment arrangements. Assess financial situations and ensure compliance with provincial regulations and internal policies while maintaining detailed documentation.
Exigences
Requires a college diploma (DEC) and a minimum of 2 years of experience in collections. Candidates must be fully bilingual in English and French with strong negotiation and interpersonal skills.
Avantages
- Hybrid work model
- Work-life balance certification
- Health insurance
- Dental insurance
- Vision insurance
- Telemedicine
- Employee & Family Assistance Program (EFAP)
- Group RRSP with employer contribution
- Vacation package
- Paid sick days
- Seniority recognition program
- Professional development training
- Wellness committee initiatives
Compétences indiquées
- Collections · Souhaitée
- Service à la clientèle · Souhaitée
- Objection Handling · Souhaitée
- Sens de l’organisation · Souhaitée
- Account Management · Souhaitée
- Negotiation · Souhaitée
- Documentation · Souhaitée
Autres compétences pertinentes
Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.
- Negotiation
- Collections
- Bilingualism
- Customer Service
- Financial Assessment
- Objection Handling
- Account Management
- Professional Communication
- Empathy
- Organization
- Financial Software
- Documentation
Domaines d’emploi
- Finance & Accounting
- Customer Service & Support