Bilingual Help Desk Associate (Remote - 1 month contract)

Location: Remote, Eastern Time Zone Language: Bilingual English and French, strong written and spoken communication required Duration: Approximately 4 weeks, starting ASAP Background Check Requirement: Reliability Status security clearance required, or ability to obtain and maintain the required clearance About the Opportunity We’re looking for a Bilingual Level 1 Application Support Consultant to support the launch and large-scale rollout of a mobile application within a federal government environment. You’ll be on the front line as users get set up, navigate the application and work through technical issues during an important go-live period. Working alongside an established application support team, you’ll help create a positive experience for a large user community across Canada. This is a great opportunity for someone who enjoys troubleshooting, communicates clearly in both English and French, and thrives in a fast-moving support environment. What’s In It for You You’ll gain hands-on experience supporting a high-profile application rollout while expanding your technical troubleshooting skills in a large-scale environment. You’ll work remotely with a collaborative team and build valuable exposure to application support during a critical go-live and onboarding period. Your Responsibilities You’ll provide Level 1 technical and application support to end users, primarily through a dedicated email inbox. Troubleshoot issues using user descriptions, screenshots and other provided information. Assist with account setup, access management and basic email configuration. Document troubleshooting steps and communicate clear, timely resolutions to users. Escalate complex software and application issues to the appropriate technical team or external support provider. Support high-volume onboarding and user requests throughout the application rollout. Collaborate with the support team to manage incoming requests while delivering responsive, customer-focused service. Skills and Qualifications 1+ years of experience in Level 1 technical support, application support, help desk or service desk environments. Bilingual English and French communication skills, with strong written and verbal abilities in both languages. Experience troubleshooting software or application issues and supporting users through email. Experience with basic user account setup, access management and troubleshooting from screenshots or user-provided details. Strong customer service, problem-solving and organizational skills, with the ability to independently manage multiple requests. Experience supporting mobile applications, large user populations or major application rollouts is considered an asset. Familiarity with ticketing systems or service desk processes, and experience in government, military or large enterprise environments, is an asset.

Provide Level 1 technical and application support to end users via email during a mobile application rollout. Responsibilities include troubleshooting issues, managing account access, and escalating complex problems to technical teams.

Requires over one year of experience in help desk or application support and fluency in both English and French. Candidates must be able to obtain Reliability Status security clearance.

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Bilingual English and French
• Level 1 Technical Support
• Application Support
• Troubleshooting
• Access Management
• Customer Service
• Email Communication
• Account Setup
• Problem Solving
• Organizational Skills
• Mobile Application Support
• Ticketing Systems

• Customer Service & Support
• Technology
• Government & Public Sector
• Software
• Consulting

Expérience minimale

1+ ans

Postuler avant le

20 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Exigences de lieu

Country, Ontario, Canada

Niveau d’expérience

Entry level

Mode de candidature

La candidature directe est offerte