Ameena Yassine

● Proficient with Microsoft 365 (MS Office Suite) apps (Word, Excel, PowerPoint, Outlook), preparing batch reports, spreadsheets, and managing email communication ● Can multitask by managing receptionist/front desk duties for a busy medical office, such as answering phone calls, scheduling appointments, handling urgent walk-in requests, and assisting patients while troubleshooting PCs, scanners, printers, and digital applications ● Excellent communication (written and verbal) and interpersonal skills demonstrated through work as a union steward, communicating policy efficiently to employees ● Familiar with HRIS (Human Resources Information Systems), having completed SAP (Systems, Applications, and Products in Data Processing) labs and developed job descriptions/conducted interviews/onboarding as part of Algonquin College assignments ● Organized and efficient with excellent time management skills, shown through the use of Microsoft Project to create detailed project schedules for academic assignments

• Souci du détail
• Communication
• Service à la clientèle
• Saisie de données
• Anglais
• Google Workspace
• Leadership
• Microsoft Excel
• Microsoft Office
• Microsoft Outlook
• Microsoft Word
• Santé et sécurité au travail
• Sens de l’organisation
• Résolution de problèmes
• Travail d’équipe
• Gestion du temps

1. Lead Medical Administrative Assistant

   Adejumo Medicine Professional Corporation

   avr. 2026 to Aujourd’hui

   Ottawa, ON

   • Supervised a team of medical administrative assistants while serving as the primary point of contact for staff questions, providing support to the team • Highly proficient with OSCAR Pro (an Electronic Medical Record), used for scheduling patients’ appointments, filing, and maintaining medical records • Completed clerical tasks such as scanning, faxing, mailing, photocopying, and accurate data entry while providing administrative support to staff • Sent invoices, collected payments, handled receipts and created invoices while handling sensitive information with discretion • Reviewed incoming faxes and emails each day, ensuring time-sensitive documents were processed promptly and keeping electronic and paper filing systems organized • Used RingCentral to manage a high volume of incoming calls, take messages, respond to patients’ concerns and to contact patients for submitted appointment requests • Coordinated closely with physicians, medical assistants, and external healthcare providers (such as pharmacists, other medical clinics, and imaging centres) to resolve scheduling conflicts and administrative/information based issues • Created the end of day batch reports daily, allowing for the clinic’s records to maintain accurate and up to date • Monitored office and medical supply inventory and submitted purchase requests to avoid shortages • Onboarded and cross-trained new and existing staff across multiple clinic roles, equipping them with the knowledge and skills to excel in a fast-paced medical centre environment

2. Medical Administrative Assistant

   Adejumo Medicine Professional Corporation

   janv. 2026 to avr. 2026

   Ottawa, ON

3. Union Steward

   Metro / UFCW Locals 175 & 633

   déc. 2023 to mars 2026

   Ottawa, ON

   • Reduced the number of grievances and complaints filed by acting as an intermediary between employees and management, and providing proactive support and clarification to unionized and non-unionized employees • Attended employee write-ups and applied the current UFCW Locals 175 & 633 collective agreement to various situations while handling sensitive information and maintaining confidentiality • Supported the onboarding of new employees by arranging union orientation sessions in alignment with the collective agreement • Served as a Joint Health & Safety Committee(JHSC) Member from June 2024 to March 2026 • Conducted workplace inspections to identify hazards and assisted in delivering Occupational Health and Safety (OHS) training programs • Actively contributed to JHSC meetings, discussing safety concerns and work refusals, proposing improvements to safety protocols, and collaborating with management to review and update OHS policies • Served as a Negotiating Committee Member from January 2025 to February 2025 • Drafted a bargaining proposal addressing key employee concerns by conducting research and analyzing comparable collective agreements • Assisted in communicating negotiation outcomes to employees by explaining new contract terms and workplace policies in a clear and accessible manner

4. Supervisor

   Metro

   oct. 2021 to mars 2026

   Ottawa, ON

   • De-escalated situations with both customers and employees, using advanced problem-solving and communication skills, while still ensuring work is completed promptly • Trained new employees and assisted with their onboarding process, allowing them to establish themselves quickly • Coordinated intra-shift scheduling for cashiers, overseeing that breaks are set at a time that won’t disrupt store functions • Conducted currency audits on staff to prevent theft, documenting results and ensuring that accountability is maintained • Managed cash resources for cashiers, which included the collection of surplus cash to ensure accurate and secure handling of store funds

1. Algonquin College

   Ontario College Graduate Certificate, Human Resources Management

   ON

   2023 to 2024

2. Carleton University

   Bachelor of Arts Honours, English

   ON

   2017 to 2021