Agent d'assistance à la clientèle

Résumé du poste

Inform and assist consumers and financial sector professionals regarding legal obligations and regulatory frameworks. Simplify complex legal information and guide clients through disputes or reporting misconduct within the financial industry.

Détails du poste

Inform and assist consumers and financial sector professionals regarding legal obligations and regulatory frameworks. Simplify complex legal information and guide clients through disputes or reporting misconduct within the financial industry. Requires a college degree in administration, financial services, insurance, or law, with at least two years of experience in the financial sector. Proficiency in both French and English is mandatory, along with comfort using CRM and online platforms.

Ce que vous ferez

Inform and assist consumers and financial sector professionals regarding legal obligations and regulatory frameworks. Simplify complex legal information and guide clients through disputes or reporting misconduct within the financial industry.

Exigences

Requires a college degree in administration, financial services, insurance, or law, with at least two years of experience in the financial sector. Proficiency in both French and English is mandatory, along with comfort using CRM and online platforms.

Avantages

• Salary uncapping after reaching the final step for at least one year

Compétences indiquées

• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Regulatory Compliance · Souhaitée
• Communication · Souhaitée
• CRM · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Analytical Thinking
• Bilingualism
• Problem Solving
• Synthesis
• Legal Simplification
• CRM
• Financial Sector Knowledge
• Communication
• Judgment
• Client Guidance
• Regulatory Compliance

Domaines d’emploi

• Customer Service & Support
• Finance & Accounting
• Government & Public Sector
• Legal
• Administrative

Autres postes chez Autorité des marchés financiers (Québec)