User Safety & Risk Operations Agent

We are seeking a detail-oriented and analytical User Safety & Risk Operations Agent to investigate, assess, and resolve complex cases involving online safety, abuse, fraud, and policy violations. The ideal candidate brings strong judgment, empathy, and investigative skills to help create a safer platform for users. Key Responsibilities Content Moderation Review and enforce platform policies using manual and AI-assisted moderation tools. Investigate escalated reports involving harmful or policy-violating content. Review user appeals and make accurate, well-documented decisions. Risk & Abuse Prevention Identify and investigate scams, spam, account compromises, and coordinated abuse. Analyze suspicious activity and emerging abuse patterns. Identify gaps in existing processes and recommend improvements. Fraud Investigation Detect fraudulent accounts, payment fraud, chargebacks, and other suspicious activity. Analyze fraud trends and provide insights to strengthen prevention efforts. Escalate high-risk cases and collaborate with cross-functional teams. Required Qualifications Minimum 6 months of experience in Trust & Safety, Content Moderation, Data Privacy, Cybersecurity, Legal, Fraud, Risk Operations, or a related field. High School Diploma or equivalent. Strong attention to detail and analytical/problem-solving skills. Excellent written communication and documentation skills. Ability to make sound decisions in ambiguous or high-risk situations. Ability to handle sensitive or difficult content professionally and empathetically. Comfortable working in a fast-paced environment with evolving policies. Preferred Qualifications Familiarity with Generative AI products and potential misuse. Experience with investigative tools such as login history, API logs, account activity, or secure PII-handling systems. Experience in fraud detection, abuse prevention, investigations, or platform integrity. Schedule & Training Full-time: 35–44 hours per week Rotating shifts, including evenings, weekends, and holidays. 4+ weeks of paid training with ongoing coaching and professional development. What We Offer Comprehensive health and wellness benefits. Paid time off and retirement plan options. Performance-based salary increases and recognition programs. Paid training and ongoing skill development. Technology-enabled work environment. Employee Resource Groups and community/volunteer initiatives.

Investigate and resolve complex cases involving online safety, abuse, fraud, and policy violations. Review harmful content and analyze suspicious activity patterns to strengthen platform prevention efforts.

Requires at least 6 months of experience in Trust & Safety, Fraud, or a related field and a high school diploma. Candidates must possess strong analytical skills and the ability to handle sensitive content professionally.

• Comprehensive health and wellness benefits • Paid time off • Retirement plan options • Performance-based salary increases • Recognition programs • Paid training • Ongoing skill development • Technology-enabled work environment • Employee Resource Groups • Community/volunteer initiatives

• Résolution de problèmesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Content Moderation
• Risk Assessment
• Fraud Investigation
• Abuse Prevention
• Analytical Thinking
• Problem Solving
• Written Communication
• Documentation
• Policy Enforcement
• Investigative Skills
• Empathy
• Decision Making

• Security & Safety
• Technology
• Legal
• Customer Service & Support
• Consulting

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Postuler avant le

24 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte