French Bilingual Customer Care Outfitter-PT Seasonal-Remote

Summary: Reporting to the Contact Centre Supervisor, the Bilingual Customer Care Outfitter provides service in French and English. They must possess strong written and verbal communication, critical thinking skills and effective customer service skills. This position is focused on contact interactions that drive brand loyalty while providing legendary customer service through an extraordinary and memorable experience. This highly skilled Outfitter will handle customer contacts through multi-channel processes (voice, email and chat) such as new sale orders, service issues after the sale is completed, resolving customer dissatisfaction and providing first call resolution of a wide variety of company, sales and product questions. Multiple systems, programs and resources must be mastered to handle the wide range of customer needs. The Bilingual Customer Care Outfitter is empowered to find solutions beyond established processes to resolve complex customer service situations while being professional, proactive, and empathetic to our customer’s needs. Responsibilities: Provides service in French and English. Performs all customer contact procedures, processes and meets performance requirements. Responds to incoming customer inquiries and resolve customer issues regarding account, order status and after-sale service, such as, return procedures, returns or exchange of defective/damaged product, shipping and delivery problems, incorrect items received, billing questions, declined credit card, inventory inquiries, sales promotions, and other similar situations. Capitalizes on all opportunities to secure a sale including offer preferred products, suggesting similar items, and asking for orders on gift card balance contacts. Utilizes advanced skills training, system programs and desktop resources to assist customers from all business channels using communication, soft skills, negotiation and problem-solving skills to resolve customer dissatisfactions that meet needs of customer and the company. Empowered to go beyond the standard procedures to answer inquiries, resolve concerns and connect our customers with the products and services that create loyal customers. Reviews and researches CRD Field Guide, Bass Pro Shops and Cabela’s websites, catalogs and other programs, tools and resources to ensure up to date on information, such as, promotions, system changes, processes and company programs to relay accurate information to customers in a timely manner. Utilizes feedback and coaching to maximize performance and develop skills to move through the career path opportunities. ALL OTHER DUTIES AS ASSIGNED Qualifications: Bilingual French and English. Knowledge of and familiar with basic computer use, Microsoft Office, web navigation. Must be comfortable working in a sedentary, computer-based environment. Must be able to write, type and use multi-channel systems. Must be able to read documents, reports, computer screens and other written communication. Must be able to effectively interpret and manage difficult situations. Ability to work on a team and independently. Possession of a valid Canadian Firearm Possession & Acquisition License (PAL) an asset Benefits: Immediate employee discount Fun work environment Competitive wages Excellent benefits Unlimited career advancement opportunities Interested external candidates should submit their resume online at careers.basspro.com. Interested internal candidates should apply through the Jobs Hub in their Workday account. We thank all applicants, however, only those selected for further consideration will be contacted. Bass Pro Shops & Cabela’s welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process. Bass Pro Shops & Cabela’s welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process. Benefits Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Fun work environment Competitive wages Excellent benefits Unlimited career advancement opportunities Bass Pro Cares Fund Bass Pro Shops

The Bilingual Customer Care Outfitter provides legendary service in French and English across voice, email, and chat channels to resolve customer inquiries and issues. They are responsible for managing orders, returns, and account concerns while proactively identifying sales opportunities to drive brand loyalty.

Candidates must be bilingual in French and English and possess strong computer skills, including proficiency with Microsoft Office and web navigation. The role requires the ability to work in a sedentary, computer-based environment and effectively manage complex customer service situations.

• Employee discount • Competitive wages • Excellent benefits • Unlimited career advancement opportunities • Bass Pro Cares Fund

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• CommunicationSouhaitée
• Microsoft OfficeSouhaitée
• Saisie de donnéesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Bilingual French and English
• Customer service
• Communication
• Critical thinking
• Problem-solving
• Multi-channel support
• Microsoft Office
• Web navigation
• Negotiation
• Order management
• Conflict resolution
• Data entry
• Time management
• Active listening
• Adaptability
• Billing Inquiries
• Brand Loyalty
• Customer Contacts
• Empathy
• Bilingual (French/English)
• Multilingualism
• Call Center Experience
• Customer Service
• Critical Thinking
• Sales
• Problem Solving
• Merchandising
• Coaching
• Verbal Communication Skills
• Web Navigation
• Writing
• Cataloguing
• Customer Inquiries

• Customer Service & Support
• Retail
• Sales
• French Bilingual Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Expérience minimale

0+ ans

Postuler avant le

26 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine