Analyste au centre d’assistance technologique (Temporaire)

Résumé du poste

The analyst manages user accounts, access rights, and provides technical support for hardware and software incidents. They also document interventions, maintain system documentation, and collaborate with system administrators on special projects.

Détails du poste

The analyst manages user accounts, access rights, and provides technical support for hardware and software incidents. They also document interventions, maintain system documentation, and collaborate with system administrators on special projects. Candidates must hold a college diploma (DEC) in computer science or equivalent and possess 5 to 7 years of user support experience. Excellent proficiency in both French and English is required, along with strong knowledge of Microsoft environments.

Ce que vous ferez

The analyst manages user accounts, access rights, and provides technical support for hardware and software incidents. They also document interventions, maintain system documentation, and collaborate with system administrators on special projects.

Exigences

Candidates must hold a college diploma (DEC) in computer science or equivalent and possess 5 to 7 years of user support experience. Excellent proficiency in both French and English is required, along with strong knowledge of Microsoft environments.

Avantages

• Professional development support
• Hybrid work environment
• Inclusive work culture
• Internal committees
• Collaborative team environment

Compétences indiquées

• Technical Support · Souhaitée
• Troubleshooting · Souhaitée
• Service à la clientèle · Souhaitée
• Documentation · Souhaitée
• Résolution de problèmes · Souhaitée
• Gestion du temps · Souhaitée
• Team Collaboration · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Technical support
• User account management
• Microsoft environments
• Troubleshooting
• Customer service
• Hardware configuration
• Documentation
• Problem solving
• Time management
• Team collaboration
• Telephony management
• Incident resolution
• System performance
• Software support
• Bilingualism

Domaines d’emploi

• Technology
• Customer Service & Support
• Legal
• Administrative

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