ABHISHEK BHAVSAR

Accomplished Hospitality and Guest Services Specialist with over 6 years of international experience across Canada, Malaysia, and India. Expertise spans guest relations, hotel and banquet operations, event coordination, and team leadership, consistently enhancing customer satisfaction and operational efficiency. Adept at leveraging cross-cultural communication and hospitality best practices to deliver personalized experiences and drive positive reviews. Proven track record in boosting revenue, optimizing service processes, and earning multiple recognition awards for excellence in customer service. Skilled in PMS, POS systems, Microsoft Office, and social media engagement to support modern hospitality operations.

• Banquet Event Coordination
• Check-in / Check-out Operations
• Conflict Resolution
• Customer Service Excellence
• Event Logistics & Execution
• Front Desk Operations
• Guest Relations
• Guest Satisfaction Management
• Hotel Operations Management
• Multi-departmental Collaboration
• Room Management
• Vendor Coordination

1. Guest Services – Bellman

   Fairmont Chateau Lake Louise

   avr. 2025 to avr. 2026

   • Provided seamless guest check-in and check-out experiences in line with brand and LQA standards. • Assisted with luggage handling, guest transportation, and offered local insights to enhance the overall stay. • Collaborated with bell captain and doorman to ensure efficient daily operations. • Achievements: Boosted guest satisfaction by 15% and reduced wait times by 10% through optimized service and personalized attention.

2. Guest Services - Bellhop / Class 4 Driver (commercial driver)

   The Rimrock Banff

   avr. 2024 to avr. 2025

   • Coordinated safe and timely guest transportation to local attractions and hotel destinations. • Delivered valet parking and vehicle retrieval services with care and professionalism. • Supported bell captain duties and provided detailed information on hotel amenities and local experiences. • Achievements: Enhanced transport efficiency by 20% and improved guest satisfaction by 18% through proactive assistance and local knowledge sharing.

3. Banquets Captain

   The Rimrock Banff

   sept. 2023 to mars 2024

   • Supervised banquet operations, ensuring timely and high-quality service delivery. • Led, trained, and delegated tasks to staff, maintaining safety and operational efficiency. • Coordinated with the kitchen and other departments to streamline food and beverage service. • Achievements: Improved event service efficiency by 15% through structured staff coordination and task optimization.

4. Banquets Server

   The Rimrock Banff

   août 2023 to sept. 2023

   • Provided attentive service during events, responding promptly to guests' needs. • Assisted with event setup and maintained cleanliness and organization. • Managed food and beverage service while addressing guest inquiries professionally. • Achievements: Contributed to a 10% increase in positive guest feedback and reduced service delays by 15%.

5. Hostel Manager

   The Canmore Hotel Hostel

   avr. 2023 to juill. 2023

   • Oversaw daily hostel operations, including guest check-ins, reservations, and inquiries. • Supervised staff to ensure operational efficiency and high service standards. • Developed sales and marketing strategies to boost occupancy and revenue. • Managed maintenance and facility upkeep to maintain safety and cleanliness. • Achievements: Increased bookings by 20% through targeted marketing campaigns and lowered operational costs by 10% via optimized inventory management.

6. Server/Bartender

   India House Fine Indian Cuisine

   août 2022 to mars 2023

   • Delivered fast and accurate service in a high-volume restaurant environment. • Maintained hygiene, organized workspace, and managed billing through POS systems. • Promoted menu items to enhance customer experience and revenue. • Achievements: Increased daily sales by 15% through upselling and improved customer satisfaction by 12%.

7. Room Attendant

   Pomeroy Kananaskis Mountain Lodge

   août 2021 to déc. 2021

   • Cleaned and maintained guest rooms daily, upholding high hygiene standards. • Inspected rooms for safety issues and reported maintenance concerns promptly. • Replenished linens and amenities and provided courteous guest assistance when required.

8. Intern (F&B)

   Thistle Port Dickson Resort & Spa

   juill. 2018 to janv. 2019

   Malaysia

   • Assisted in restaurant, banquet, and room service operations to maximize guest satisfaction. • Coordinated with kitchen and service staff for efficient event execution. • Ensured compliance with resort safety and sanitation protocols.

1. Fanshawe College

   Post-graduate Certificate in Hospitality and Tourism Operations Management, Hospitality and Tourism Operations Management

   London, Ontario

   2021 to 2022

2. University of West London

   Bachelor of Arts in Hospitality Management, Hospitality Management

   London, United Kingdom

   2019 to 2020

3. International Institute of Hotel Management

   Advanced Diploma in International Hospitality Administration, International Hospitality Administration

   Pune, India

   2017 to 2020

4. Yashwantrao Chavan Maharashtra Open University

   Bachelor of Science in Hospitality Studies and Catering Services, Hospitality Studies and Catering Services

   Maharashtra, India

   2017 to 2020

• WSET Level 1

• Prud’homme Beer Certification Level 1

• Worker Health and Safety Awareness

  Ontario Ministry of Labour

• Smart Serve Certificate

  Smart Serve Ontario

• SafeCheck Advanced Food Safety Certificate

• ProServe Certificate