Emergency Roadside Assistance Agent

Join a Team That’s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results! We are seeking compassionate, quick-thinking, and highly organized individuals to join our Emergency Roadside Assistance team. As a Roadside Assistance Agent, you'll be the first point of contact for drivers in distress across Canada — including those stranded on the 400-series highways. Whether it's a flat tire, keys locked inside, or a car that won't start, your role is to provide immediate reassurance and coordinate prompt service dispatch. Compensation: Starting at $17.60 per hour What You'll Do: Answer high-volume emergency calls from customers needing immediate roadside assistance. Collect critical information (location, vehicle details, issue) quickly and accurately. Coordinate and dispatch appropriate services (towing, locksmith, battery boost, etc.) across Canada. Remain calm under pressure, especially in high-stress or emergency situations. Deliver empathetic communication that calms anxious or upset customers. Use internal systems to track service provider availability and job progress. Handle multiple calls and tasks simultaneously with efficiency and focus. Key to Success in this Role: Crisis Management – You stay composed under pressure and can take clear, decisive action in emergencies. Multitasking – You can juggle multiple customer calls and dispatch operations without missing a beat. Empathy & Reassurance – You naturally ease customer anxiety through compassionate and confident communication. This job posting is for an existing vacancy. Why Join Us? Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement. Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success. Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do. Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees. Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections. State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity. Rewarding Work: Help businesses grow while making a real difference in people’s lives! Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work! Twitter & Instagram: bgocareers Facebook: Bill Gosling Outsourcing LinkedIn: Bill Gosling Outsourcing Website – https://www.billgosling.com/careers By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s Privacy Policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy. At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know. Bill Gosling Outsourcing – Where your career thrives! AI Use Notice: Bill Gosling Outsourcing utilizes Artificial Intelligence (AI) technologies as part of our hiring and candidate evaluation process. These tools assist our team in reviewing applications and identifying qualifications relevant to the role.

The agent serves as the first point of contact for distressed drivers across Canada to provide reassurance and collect critical vehicle and location data. They are responsible for coordinating and dispatching appropriate roadside services such as towing and locksmiths using internal tracking systems.

Candidates must be compassionate, quick-thinking, and highly organized individuals capable of remaining calm under pressure. Success in the role requires strong crisis management skills and the ability to handle high-volume emergency calls efficiently.

• Paid Training • Career Advancement Opportunities • Team Engagement Activities • Social Events

• Service à la clientèleSouhaitée
• Sens de l’organisationSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Crisis Management
• Multitasking
• Empathy
• Communication
• Dispatch Coordination
• Customer Service
• Organization
• Pressure Handling
• Workplace Inclusivity
• Decisiveness
• Composure
• Compassion
• Artificial Intelligence
• Sales
• Financial Services
• Operations
• Outsourcing
• Reviewing Applications
• Confident Communicator
• Team Oriented
• Calmness Under Pressure
• Enthusiasm

• Customer Service & Support
• Transportation
• Security & Safety
• Logistics
• Roadside Assistance Technician
• Dispatcher
• Telephone Switchboard Operators
• Dispatchers, Except Police, Fire, and Ambulance

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine